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| Communications
/ Chat & Instant Messaging
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| 123 Live Help Chat Server Software 3.0 |
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123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. It's Java chat server& flash live chat client with cheap price.
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
*Real-time Text Chat & Optional Video Chat for Staff 123LiveHelp java server enables instant chat.
*Web-based Client 123LiveHelp flash client loads fast and is completely web-based, so the end users don't need to download any plug-in application to chat directly with staff.
*One to One Chat between (potential) customers and agent.
*Visitors Waiting in Queue to get the permission to chat with agent.
*Chat Transfer from one representative to another.
*Canned Answers
Agent has predefined answers to serve clients more efficiently and eliminate typing repetitive answers.
*Auto-detect Customer Language
and display interface language.
*Member or Guest Visitors can choose to directly chat as guest, or register to keep his identity.
*Multiple Chat Requests One agent can chat with multiple clients, multiple agents are also supported.
*Push URL Push web pages to the visitor.
*Custom UI Customizable client interface, and skin collection to choose the right style from.
*Integrate External Database of your existing portal or forum.
*Auto-detect User Details Auto-detect extensive visitors information including IP address and country, display summary in agent window.
*Backend Monitor
Admin has overall power to monitor all the conversation that are currently in progress.
*Sound Notification
*Department Management
*Account Management
*Search Transcripts becomes faster and more handy
* chat log is sent to email
* customer ask question instantly
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