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Audio & Multimedia
Active Web Helpdesk - 2 |
Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
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Software Description:
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features
search by category
search all words
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| Software Requirements: |
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Windows XP/2000 with IIS
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| This software is designed to run on the following operating systems: |
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Windows XP, Windows, Windows 2000
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| Keywords: |
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/awh
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| Download Link: |
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