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Communications
/ Chat & Instant Messaging
Akeni Help Desk Assistant Enterprise IM - 1.0 |
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time.
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Software Description:
Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.
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| Software Requirements: |
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Pentium 266 or better
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| This software is designed to run on the following operating systems: |
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Windows 2000, Windows, Windows XP, Windows 2003, Linux, Linux
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| Keywords: |
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Network, Email, Server, Conference, Chat, Notification, Instant Messaging, Help Desk, Live Help, Live Support
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