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| Call Centre - 1.0.2 |
Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, monitor your business performance and much more.
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| |  | | This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you... | Size: 45.0 MB License: Demo
Platform: Windows 2000, Windows XP | 
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|  | | The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,... | Size: 150.9 KB License: Shareware Price: $27
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | is a multi-user international clock program. It displays as many clocks as you like with different time zones, different clock styles and different window styles all on one screen. It can be used as a time calculator or a screen saver as well. Clockmate is right for you if you need to know the time of a city or a country instantly. If you are an international traveller or a telecommuter, or if you work with a customer call centre, an airport service desk or a hotel service desk, Clockmate... | Size: 15.5 MB License: Shareware Price: $29.99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules. | Size: 9.9 MB License: Shareware Price: $2490
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Vuechat: The ultimate solution for Customer Service and CRM.
Vuechat is set of tools for Web-based Customer Service,
Instant Messaging, VoIP communcations, Video Conference and
the Customer Relationship Management (CRM).
Vuechat allows customers to contact your company representative through their web browser (Internet
Explorer or Netscape Navigator), to load up a 1-1 chat applet - with
streaming webcam image. As a representative, you can converse with up
to 6 conversations... | Size: 3.1 MB License: Shareware Price: $80
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,Mac PPC |
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|  | | Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is... | Size: 4.7 MB License: Shareware Price: $149
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Outbound call centre software for individuals and call centres located anywhere in the world that need to make telephone calls to Canadian residents and businesses. The software lets you search through an online telephone directory and call everyone on the search result using your computer and a voice modem or internet phone. You can also import your own lists in CSV format.
The software recognizes Canadian local and long distance numbers and can be configured to dial either or both. It... | Size: 15.9 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003 |
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| | | Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams... | Size: 10.0 KB License: Shareware Price: $49.95
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista, Linux |
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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|  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking,... | Size: 12.7 MB License: Shareware Price: $349.99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | NewWayService is the Help Desk software solution designed to maximise your service centre or call centre department. Whatever your industry, NewWayService allows you to easily track and manage calls, issues, jobs, requests or work orders.
With its very user-friendly environment, no intense training is needed to learn to use it. Flexible, NewWayService adapts itself to your needs, whether you are a major corporation or a self-employed worker.
NewWayService base modules are: work... | Size: 20.8 MB License: Shareware Price: $192
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | IVRPhone is a general purpose Interactive Voice Response application which helps business owners to provide automated customer response with relatively small startup cost compared to high end customer service applications. The application requires that the computer has a voice modem installed. Most modems that are sold in the market for dial up internet access also have voice capabilities which are seldom used. Instead of forcing small business owners to go for expensive hardware and software... | Size: 27.1 MB License: Shareware Price: $30
Platform: Windows XP |
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| | | Dialpro is a TAPI Dialer with advanced address book features. The software can control your TAPI device and interacts with it to search customer or contact informations in the address books you configured. If your existing database can be accessed via ODBC they can be searched by Dialpro. LDAP address book management is planned in the near future. It is easy to setup a configuration that searches the customer database when a call arrives at your device to show a call info window that informs... | Size: 2.3 MB License: Shareware Price: $19
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003 |
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | Skymol Communicator is a web-based customer service and live chat, live help system using Voice (VoIP), Video, Text Chat communication forms through your web site.
Skymol offers on-demand live chat software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without... | Size: 1000 B License: Shareware Price: 39.95EUR
Platform: Linux, Mac OS X, Mac PowerPC, Windows 2000, Windows 2003, Windows 95, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP, Mac OS X 10.5, Mac Others, Windows CE |
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| | | FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset... | Size: 35.2 MB License: Shareware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux, Windows Vista |
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| | | - A Call Accoungting System which is compatible with any PBX. The call detail record (CDR) can be programmed after installation and multiple CDR format can be used at the same time.- Support both Serial interface and IP interface to Pbx.- Support any call charge scheme and multiple call charge schemes (one per each telephone service provider).- Export/import interface for CDR, connector for other application to retrieve telephone charge information for other purpose.- 54 Tel.Bills for Pabx... | Size: 16.0 MB License: Freeware
Platform: Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | Recording telephone conversations is essential nowadays. With a hard-copy of a telephone call, you will be able to prove your case. The program also popups and logs caller ID information. Phone Call Recorder can work as a powerful answering machine too. You can playback recorded messages on your sound card, or a phone line. There is no record length limit. | Size: 337.1 KB License: Shareware Price: $34.95
Platform: Windows 95, Windows 98, Windows Me, Windows XP, Windows 2000 |
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|  | | The Ulysses® CRM suite is a comprehensive suite of business applications that enables organisations to effectively manage customer interactions. A powerful comprehensive customer service management system that also includes sales automation and marketing management. The Ulysses® suite is a complete customer care system that empowers organisations with the ability to deliver a quality and cost effective service that will maximise revenues and optimise efficiency. Ulysses® is fully... | Size: 246.4 MB License: Demo Price: $995
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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|  | | ServiceCentre - information management-cataloguer for service centre on repair mobile telephone. Management flash and service manuals. The Account of the Data-cables for flash and record multimedia. | Size: 1.3 MB License: Shareware Price: $19.9
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | 2HotnSexy.com is the Hottest Online Adult Entertainment Directory featuring every Toronto Escort listing, Toronto Call Girls, Toronto Escort Agency listings and so much more... Enjoy browsing through our Toronto Escort Directory software which lists every escort Toronto has to offer you.
Take a minute and browse through 2HotnSexy.com’s directory listing of Toronto escort services, Toronto escort agencies and every escort service Toronto has to offer. Whatever turns you on, we have the... | Size: 388.9 KB License: Freeware
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Pocket PC,Windows Mobile 2003 |
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| | | Freeway the OpenSource eCommerce platform. Sell products, services, events and subscriptions all bundled with e-Marketing, SMS-Marketing and management reports. Its powerful, efficient and easy to use delivering many high end features. In the backend, take advantage of many powerful features like advanced reporting, drop shipping and call center functionality. Stay close to your customers with built in e-Marketing and SMS-Marketing. There are a huge number of features. Too many to list here!... | Size: 8.7 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003, Linux, Unix |
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|  | | Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains... | Size: 2.9 MB License: Shareware Price: $19.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | 2HotnSexy.com is an Online Adult Entertainment Directory featuring Toronto independent massage services for in call out call, a downloadable Toronto independent massage guide with a Toronto independent massage search capability, 24 hour massage service, and Toronto independent massage reviews. Enjoy browsing through our Toronto independent massage list which describes all types of in call service and out call services available.
Why not search our Toronto independent massage directory... | Size: 383.0 KB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003 |
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|  | | Horizon is a powerful CRM with links to Sage & Quickbooks
Features include
Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders,
Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base,
Service Level Agreements, Customer asset tracking, RMA, Issue tracking plus much more
Look after your customers before someone else does !! | Size: 33.4 MB License: Freeware
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Don't miss another call while online! Yes, you can stay online without missing important calls when you're using dial-up internet!
PhoneTray Dialup will notify you when someone is calling while you are online. You can choose to take the call or ignore the call. It's like Internet Call Waiting with no monthly fees, no ads and no spyware.
PhoneTray Dialup allows you to receive and screen phone calls while you are online. The program uses your V.92 modem and Call Waiting service from your... | Size: 1.4 MB License: Shareware Price: $15.95
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | The VSoft Phone is a simple to use internet telephone system that can reduce your call costs. It uses the latest technology to let you make calls to friends, family, and business associates anywhere in the world without any chunky telephone equipment. Put simply, it turns your PC into a telephone.
The VSoft Phone utilises a Broadband internet connection to allow a user to make VoIP calls to any phone number worldwide.
VSoft features includes unlimited free VoIP to VoIP call (PC to PC),... | Size: 3.7 MB License: Freeware
Platform: Windows XP, Windows 2003 |
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