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|  | | Vuechat: The ultimate solution for Customer Service and CRM.
Vuechat is set of tools for Web-based Customer Service,
Instant Messaging, VoIP communcations, Video Conference and
the Customer Relationship Management (CRM).
Vuechat allows customers to contact your company representative through their web browser (Internet
Explorer or Netscape Navigator), to load up a 1-1 chat applet - with
streaming webcam image. As a representative, you can converse with up
to 6 conversations... | Size: 3.1 MB License: Shareware Price: $80
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,Mac PPC | 
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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|  | | The Ulysses® CRM suite is a comprehensive suite of business applications that enables organisations to effectively manage customer interactions. A powerful comprehensive customer service management system that also includes sales automation and marketing management. The Ulysses® suite is a complete customer care system that empowers organisations with the ability to deliver a quality and cost effective service that will maximise revenues and optimise efficiency. Ulysses® is fully... | Size: 246.4 MB License: Demo Price: $995
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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|  | | Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat- Monitoring of your visitors- Management of simultaneous conversations (talk with more than one... | Size: 696.0 KB License: Freeware
Platform: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP |
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|  | | DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center module,... | Size: 52.4 MB License: Shareware Price: $595
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat and much more. Now with call center... | Size: 32.2 MB License: Shareware Price: $595
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista, Linux |
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|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's... | Size: 478.7 KB License: Shareware Price: $8.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | Service Center Manager (SCM) – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used in service industry. So, it works with... | Size: 22.4 KB License: Shareware Price: $1000
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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| | | Service Core Manager – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used in service industry. So, it works with... | Size: 22.4 KB License: Shareware Price: $800
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source... | Size: 9.5 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | Software to Manage a Small Service Business, complete customer management, scheduling, notes and estimates. Includes integration for MapPoint, QuickBooks, and Microsoft Office. | Size: 13.0 MB License: Shareware Price: $249
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | E-Service Center Manager (ESCM) – software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound to terms used in service industry. So, it works... | Size: 22.4 KB License: Shareware Price: $800
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | AvailSuite is a Service Business Management Software, designed to effectively manage all aspects of a Service company. Affordable, easy to setup and use, it will organize all of your customer information, manage the products and services you provide, schedule and dispatch your staff, keep expenses under control, handle invoicing, and much more. AvailSuite is a proven choice for small and medium service companies, home businesses and service professionals. It is being used by: Gardening and... | Size: 25.7 MB License: Shareware Price: $295
Platform: Windows 2000, Windows XP, Windows 2003 |
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| | | Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office. | Size: 34.0 MB License: Shareware Price: $29.95
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,... | Size: 150.9 KB License: Shareware Price: $27
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Miracle Service provides a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management information along with Dispatching, Inventory, Invoicing and Reporting. From our powerful inventory module through our integrated service management module to our invoicing module, Miracle Service tracks all of your costs and profits to ensure you are getting the most out of your business. Miracle Service ensures you can quickly assess the profitability... | Size: 60.4 MB License: Shareware Price: $895
Platform: Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | MenuMagic is revolutionary menu, recipe, and customer management software specificaly developed for professional personal chefs, small-event caterers, and other culinary professionals. Whether starting a new business or wanting to manage your existing business more efficiently, MenuMagic is a tremendous asset and time saver.
* Develop customer menus quickly including service dates, total menu cost, billing, and organized shopping lists.
* Keep your recipe collection accurate with... | Size: 13.3 MB License: Shareware Price: $189
Platform: Windows 98, Windows Me, Windows 2000, Windows XP |
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| | | CRMWeb is a flexible, efficient and easy to use CRM solution for small and medium-sized companies. CRMWeb is integrating all departments that are relevant for the success of your business: sales, marketing and customer service.Through the automation of core business processes, CRMWeb reduces your efforts to a minimum, saves valuable time while processing customer data and thus increases the efficiency and productivity of your company.CRMWeb is a lot more than just automation of business... | Size: 6.7 MB License: Demo Price: $160
Platform: Windows 2000, Windows XP, Windows 2003 |
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| | | vtiger CRM is an open source Customer Relationship Management (CRM) software mainly for Sales force working in small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and other open source projects. vtiger CRM leverages the benefits of open source software and adds more value to the end-users by providing many enterprise features, such as Microsoft® Outlook® integration, Message Board integration, Email... | Size: 41.5 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003, Unix,Linux |
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|  | | Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is... | Size: 4.7 MB License: Shareware Price: $149
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim... | Size: 1012.9 KB License: Beta Price: $197
Platform: Linux, Windows 2000, Windows 2003, Windows Vista, Windows XP, Unix,Windows CE,Pocket PC,Windows Mobile 2003,Windows Mobile 2005 |
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|  | | CRMadar 3.0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow management, PIM for small and medium-size companies. The CRMadar application facilitates contact management, campaign management and customer service.
CRMadar is a software solution for Microsoft Windows 98, NT, 2000 or XP and can be used... | Size: 3.7 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support.
Global Site Support is a fully supported enterprise Customer Relationship Management (CRM) / Help Desk solution designed to help you manage all email and other forms of correspondence with your customers.
You are not required to install any software, or upgrade any hardware. Unlike... | Size: 290.5 KB License: Shareware Price: $23
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience online. SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and knowledgebase technology to manage online sales and customer support. | Size: 0 License: Shareware Price: $100
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows Vista |
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|  | | The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking,... | Size: 12.7 MB License: Shareware Price: $349.99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Browser CRM is web based customer management & integrated email. Flexible and powerful CRM - Customer Relationship Management - and Collaboration tools, running in any web browser. Browser CRM is a commercial CRM application, backed by a company with 3 years experience in the sector and with significant expertise in web-enabling small businesses, including migrating from desktop products such as ACT, Goldmine and Maximiser. Why does your small business need Browser CRM? 1. you can have a... | Size: 1.5 MB License: Shareware Price: $199
Platform: , Unix, Linux, Linux GPL, Linux Open Source |
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|  | | Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses
Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who -
* Provide maintenance services
* Handle customer support calls and on-site visits
* Sell hardware and off-the-shelf software
* Perform local repairs
* Manage Service Contracts and need full control over their status
* Bill customers for labor, expenses and... | Size: 17.9 MB License: Shareware Price: $249
Platform: Windows 98, Windows 2000, Windows XP, Windows 2003 |
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|  | | CMS CRM is a Customer Relationship Management (CRM) system designed to help you effectively manage your customer base.
CMS CRM enables you to implement a customer-centric focus within your business to maximise relationships with your customers and increase your business profitability through customer loyalty and marketing/sales opportunities. Store information about customers,contacts,products,prospects,sales,accounts plus lots more!
CMS CRM is developed using our CMS Database Application... | Size: 2.0 MB License: Shareware Price: $189
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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