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| Vuechat - 1.2 |
Vuechat: Customer Service and CRM.
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| |  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 | 
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|  | | The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,... | Size: 150.9 KB License: Shareware Price: $27
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | For Contractors and Tradesmen,Schedule Requests for Repair Service
Receive Customer phone calls, Enter problem description (can be saved) then view calendar for 2 vehicles, schedule . Calendar can be viewed at any time for dispatching.
Service Slips are stored for tracking purposes until deleted. | Size: 27.3 KB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows XP |
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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| | | We are a company offering PC to PHONE services http://www.beyondphone.com we are working in voice over internet protocol for the past seven years and are backed by our own software developement house. Currently we provide support to many other companies offering internet telephony and have all the right kind of research insight and infrastructure to offer pc to phone service with a difference that is "better voice quality" and "cheap calling rates". Our research and development department... | Size: 3.0 MB License: Shareware Price: $2
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP |
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|  | | Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains... | Size: 2.9 MB License: Shareware Price: $19.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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| | | Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams... | Size: 10.0 KB License: Shareware Price: $49.95
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista, Linux |
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| | | Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat- Monitoring of your visitors- Management of simultaneous conversations (talk with more than one... | Size: 696.0 KB License: Freeware
Platform: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP |
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|  | | Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's... | Size: 478.7 KB License: Shareware Price: $8.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | Talk with the visitors to your web site - LIVE! Give them 2-Way, 24/7 SALES AND CUSTOMER SERVICE! Monitor your web traffic in REAL-TIME! With HumanClick, the internet.s leading customer service application. Easy and quick to set up. 100% FREE. HumanClick.s Pro version let.s you: Target your repeat visitors - know their history on your site. Customize HumanClick to fit the look and feel of your site. Push Pages and use pre-written Responses to improve productivity and service. | Size: 2.0 MB License: Freeware
Platform: Windows 95, Windows 98, Windows NT |
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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| | | Live help with this chat customer service for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring, Operator Iniated Chat, Push UR, Geo localization!Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people are visiting your site, which page they're on as... | Size: 707.0 KB License: Shareware Price: $34.95
Platform: Windows 95, Windows 98, Windows NT, Windows XP |
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| | | LIVECHAT Contact Center is a customer service solution. With chat button placed on the website, visitors without installing any software receive simple & quick access to live chat with customer service representatives or sales support. Agent has got even more functionalities- personal and automated chat invitation, web traffic monitoring and visitor information page are just basic features to start with. Application includes search engine icons to make easy recognizing referring website,... | Size: 7.3 MB License: Shareware Price: $36
Platform: Windows 2000, Windows XP, Windows 2003, Windows Vista, Windows Mobile 2003 |
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| | | For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Schedule Recurring Events such as a maintenance program or weekly meeting.Print Work Schedules daily. Automated Reminder Calls, (Day in advance etc) Print Sevice Invoices | Size: 53.1 KB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows XP |
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| | | For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Print Work Schedules daily. | Size: 40.6 KB License: Shareware Price: $19.95
Platform: Windows 95, Windows 98, Windows Me, Windows XP |
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| | | CasinoSolei.com is an online casino owned and operated by a private enterprise of successful European land-based Casino operators, DBA VBC Ltd. (Shakespeare House 168 Lavender Hill London SW11 5TF). It is their experience that sets Casino Solei apart from other Internet gambling operations. In order to provide quality customer service for their players around the globe CasinoSolei.com has established a "Customer Service Center" in San Jose, Costa Rica offering chat, email and toll free phone... | Size: 143.0 KB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses
Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who -
* Provide maintenance services
* Handle customer support calls and on-site visits
* Sell hardware and off-the-shelf software
* Perform local repairs
* Manage Service Contracts and need full control over their status
* Bill customers for labor, expenses and... | Size: 17.9 MB License: Shareware Price: $249
Platform: Windows 98, Windows 2000, Windows XP, Windows 2003 |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you.
Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keep track of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information about any of your customers and more. You can... | Size: 1.1 MB License: Shareware Price: $14.99
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista |
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|  | | Madar Invoicer is a simple, userfriendly program, dedicated to small companies, which are looking for software helping them to prepare and print invoices. It is full compatible with other Madar software. Madar Invoicer can be used as well in english-, german- and polish speaking countries.
A quick and convenient program which allows the user to prepare and print invoices. Inventory and service pricing is automatically calculated as well as the final total of the invoice. This saves time... | Size: 4.3 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Sim Card data recovery Software or Mobile Phone Data recovery Software recover and restore deleted inbox outbox or SMS messages. Mobile Phone Data Recovery can easily recover all deleted text messages from your mobile cell phone. Mobile phones sim card recovery tool is compatible with all windows based operating system such as Windows XP, Windows 98, Windows 2000, Windows 2003, Windows NT, Windows ME and Windows VISTA. You can read stored contact number and phone numbers from your mobile... | Size: 1.1 MB License: Shareware Price: $65
Platform: Windows 2000, Windows 2003, Windows 98, Windows Me, Windows NT, Windows XP |
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| | | CRMWeb is a flexible, efficient and easy to use CRM solution for small and medium-sized companies. CRMWeb is integrating all departments that are relevant for the success of your business: sales, marketing and customer service.Through the automation of core business processes, CRMWeb reduces your efforts to a minimum, saves valuable time while processing customer data and thus increases the efficiency and productivity of your company.CRMWeb is a lot more than just automation of business... | Size: 6.7 MB License: Demo Price: $160
Platform: Windows 2000, Windows XP, Windows 2003 |
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| | | The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and... | Size: 40.2 MB License: Shareware Price: $24.95
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual specializing service. It's perfect to plan working hours, keep track of scheduled appointments and orders. The program gives you a customizable Date Navigator and comprehensive reminder. It'll... | Size: 21.3 MB License: Shareware Price: $59.95
Platform: Windows 2000, Windows 2003, Windows 95, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP |
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|  | | Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication.
Radix includes several sophisticated and fully integrated modules: Help Desk, Knowledge Base, Time Tracking, Contact Management, Email Client, Appointment Scheduling, Project Tracking, Expense Tracking, Employee Signout Board, Products, Client Invoicing, Phone Messages, To Do,... | Size: 26.5 MB License: Freeware
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | Service Center Manager (SCM) – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used in service industry. So, it works with... | Size: 22.4 KB License: Shareware Price: $1000
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | Free VOIP / SIP phone. Use your PC as a phone. Works with any SIP / VOIP provider/ phone service. Use instead of the soft phone provided by your VOIP provider which locks you into their VOIP phone service.
Easy to use interface includes dial pad and buttons to transfer or forward a call. Set-up conference calls with a few mouse-clicks. Includes call log, phone-book, call status & statistics and more. Available in English, German, Spanish, French & Portuguese. Free download from... | Size: 1.1 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000, Windows 2003 |
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| | | Our online rental system is the best way to get more customers and provide better service. Using an online rental system, you will be able to provide your rental service at any time of the day, 365 days per year. The online rental system allows your customers to rent DVDs and games, purchase them new, or buy their current rental copy of the DVDs/Games you have sent them. This allows you, as a store operator, to maximize your revenues and profits with your subscribed customer base.QuartSoft... | Size: 31.0 KB License: Demo Price: $1
Platform: Linux, Unix |
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|  | | The Ulysses® CRM suite is a comprehensive suite of business applications that enables organisations to effectively manage customer interactions. A powerful comprehensive customer service management system that also includes sales automation and marketing management. The Ulysses® suite is a complete customer care system that empowers organisations with the ability to deliver a quality and cost effective service that will maximise revenues and optimise efficiency. Ulysses® is fully... | Size: 246.4 MB License: Demo Price: $995
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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