| | | | | | VueChat Customer Service - 1.5 |
VueChat installs a web based Customer Service / Online Help Desk software on your website in a few minutes. The Customer Service software is featured with video/voice chat, Instant Messaging, VoIP and CRM technologies.
| | | | | | | | More on Customer Service | |  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Keywords: Call Center - Call Logging - Crm - Customer Relationship Managements - Ecrm - Help Desk - Helpdesk - Incidents - Instant Messaging - Newsletter | 
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| |  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Keywords: Appointment - Calendar - Call Center - Contract - Crm - Crm Software - Customer - Customer Request - Customer Service - Customer Service And Support |
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| |  | | Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communcations, Video Conference and the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. As a representative, you can converse with up to 6 conversations... | Size: 3.1 MB License: Shareware Price: $80
Keywords: Applet - Chat - Client - Crm - Customer - Customer Service Software - Customer Support Software - Java - Linux - Live Video |
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| |  | | VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world. For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world live and make low cost telephone calls over the... | Size: 607.9 KB License: Shareware Price: $19
Keywords: Affiliate - Business - Chat - Client - Commission - Corporations - Crm - Customer - Customer Service Software - Customer Support Software |
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| |  | | POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE "According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002) LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site! Using an ordinary web browser, visitors can launch a chat session with the click... | Size: 10.3 MB License: Shareware Price: $249
Keywords: Customer Service Software - Customer Support Software - Live Customer Service - Live Help - Live Help Software - Live Service Software - Live Support Software |
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| |  | | Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains... | Size: 2.9 MB License: Shareware Price: $19.95
Keywords: Autoresponder - Base - Crm - Customer - Email - Faq - Frequent - Html - Knowledge - Knowledgebase |
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| |  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Keywords: Customer Service Management Software - Customer Support Software - Request Tracking |
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| |  | | Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat- Monitoring of your visitors- Management of simultaneous conversations (talk with more than one... | | Size: 696.0 KB License: Freeware |
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| |  | | Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email;).... | Size: 2.7 MB License: Shareware Price: $299
Keywords: Assign - Customer - Customer Service - Email Notification - Helpdesk - Helpdesk Utility |
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| |  | | SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency. | Size: 166.0 MB License: Freeware
Keywords: Brand - Communication - Communications Portal - Customer Service - Helpdesk - Software Branding |
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| |  | | The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,... | Size: 150.9 KB License: Shareware Price: $27
Keywords: Bizpep - Business - Costs - Customer - Excel - Flow - Line - Maximize - Minimize - Model |
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| |  | | The SlottaTime Work Scheduling Application is the perfect software solution for Customer Service and Support businesses. SlottaTime is designed to serve as a scheduling system you can use to manage the staff and the equipment your business has. Features include: -Schedule and plan Customer service workloads for multiple Teams or Crews, -Calendar View of all work (Single, 5 , 7 or 10 Day views), -Manage Customers with Single or Multiple Sites... | Size: 7.6 MB License: Shareware Price: $700
Keywords: Appointment - Customer Management - Scheduler - Service Appointment - Workload - Workload Planner |
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| |  | | Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites. | Size: 4.6 MB License: Freeware
Keywords: Chat - Contact - Contact Manager - Contacts - Crm - Customer - Customers - Email - Email Management - Email Manager |
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| |  | | Business Letter Professional includes more than 1600 typical business letter templates. With this software, you need not to hire a business letter expert to write for you, - you can write impressive and effective letters yourself with strengthened skills, less time and no extra money cost. The embedded text editor in this program allows you to edit, copy, paste, search, preview and save your letters. It also enables you to set an external e-mail program to send your finished letters... | Size: 1.6 MB License: Shareware Price: $39.99
Keywords: Accountant - Business - Consultant - Customer - Home - Letter - Making - Manager - Marketing - Secretary |
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| |  | | Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites. | Size: 4.2 MB License: Freeware
Keywords: Chat - Contact - Contact Manager - Contacts - Crm - Customer - Customers - Email - Email Management - Email Manager |
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| | | | Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams... | | Size: 10.0 KB License: Shareware Price: $49.95 |
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| |  | | iKode Service Desk X is an easy to use and web based customer service software and service management software. It streamlines customer service communication with tickets, a knowledge and more. iKode Service Desk X can be used to resolve IT issues by ITSM work flows that keeps your company organized, efficient and provide excellent customer service! | | Size: 2.9 MB License: Freeware |
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| |  | | Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and... | Size: 33.4 MB License: Shareware Price: $29.95
Keywords: Customer Support - Help - Help Desk - Job - Support - Ticket - Track - Trackit - Work Order |
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| |  | | Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Radix includes several sophisticated and fully integrated modules: Help Desk, Knowledge Base, Time Tracking, Contact Management, Email Client, Appointment Scheduling, Project Tracking, Expense Tracking, Employee Signout Board, Products, Client Invoicing, Phone Messages, To Do,... | Size: 26.5 MB License: Freeware
Keywords: Appointment Scheduling - Client Invoicing - Contact Management - Crm - Expense Tracking - Help Desk - Knowledge Base - Pim - Time Tracking |
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| |  | | Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company... | Size: 4.1 MB License: Shareware Price: $199
Keywords: Help Desk - Helpdesk - Support Desk - Web Based - Web-based - Web-based Help Desk - Web-based Helpdesk |
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| |  | | Point of Sale POS on Pocket PC in Restaurants sending orders to Kitchen and Bar printers by WiFi network connection for improved customer service and profitability. Very fast and easy to navigate. Most items can be sold with 3 taps of the stylus, with no need to navigate multiple levels of confusing icons. This saves time as the waiter does not need to take orders to the kitchen and can move from table to table and customers receive their orders more quickly. PocketPos is automatically... | Size: 376.0 KB License: Freeware
Keywords: Pocket Pc - Point Of Sale - Pos - Software - Windows Mobile |
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| |  | | Virtual City Casino is run and managed by the ever reliable and professional Casino Rewards. With a reputation for great promotions, good customer service and up to date software, I thought it would be worth giving them a try. Bonuses / Promotions Virtual City promises $10 free on download as well as an additional sign up bonus of $40 on your first deposit of $100. It is important at this stage to note that when they say $10 FREE they really do mean free as there is no purchase required... | Size: 136.7 KB License: Freeware
Keywords: Blackjack - Bonus - Cards - Casino - Free - Games - Microgaming - Online Casino - Play - Poker |
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| |  | | Easily deployed, IMbrella installs on any PC with access to your network and analyzes all traffic to detect, manage and archive traffic through public IM servers, including: MSN Messenger; Yahoo Messenger; and AOL Instant Messenger. IMbrella is invisible to your employees and requires no extra hardware, client applications or desktop maintenance. Flexible licensing allows you to add as few or as many features as you wish. Instant Messaging can help your business be more productive, but... | Size: 34.8 MB License: Shareware Price: $200
Keywords: Archive - Block - Detect - Gate - Im - Secure - Secure Instant Messaging |
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