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| Vuechat - 1.2 |
Vuechat: Customer Service and CRM.
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| |  | | The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,... | Size: 150.9 KB License: Shareware Price: $27
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista | 
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains... | Size: 2.9 MB License: Shareware Price: $19.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat- Monitoring of your visitors- Management of simultaneous conversations (talk with more than one... | Size: 696.0 KB License: Freeware
Platform: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP |
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|  | | Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's... | Size: 478.7 KB License: Shareware Price: $8.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | Talk with the visitors to your web site - LIVE! Give them 2-Way, 24/7 SALES AND CUSTOMER SERVICE! Monitor your web traffic in REAL-TIME! With HumanClick, the internet.s leading customer service application. Easy and quick to set up. 100% FREE. HumanClick.s Pro version let.s you: Target your repeat visitors - know their history on your site. Customize HumanClick to fit the look and feel of your site. Push Pages and use pre-written Responses to improve productivity and service. | Size: 2.0 MB License: Freeware
Platform: Windows 95, Windows 98, Windows NT |
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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| | | Live help with this chat customer service for your website. Increase sale and reduce cost. This software will enable you to interact in real-time with the visitors of your website. Include: Visitor monitoring, Operator Iniated Chat, Push UR, Geo localization!Award-Winning live help software. With this live help customer services software, you will be able to constantly monitor the visitors of your website. You will know exactly how many people are visiting your site, which page they're on as... | Size: 707.0 KB License: Shareware Price: $34.95
Platform: Windows 95, Windows 98, Windows NT, Windows XP |
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| | | For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Schedule Recurring Events such as a maintenance program or weekly meeting.Print Work Schedules daily. Automated Reminder Calls, (Day in advance etc) Print Sevice Invoices | Size: 53.1 KB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows XP |
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| | | For Contractors and Tradesmen, Schedule Repairs and Service Create up to 10 Work Vehicles. Create Customer records. Schedule Requests for Service, Vacations, etc. Track Service Completions delete and Reschedule Service events.Print Work Schedules daily. | Size: 40.6 KB License: Shareware Price: $19.95
Platform: Windows 95, Windows 98, Windows Me, Windows XP |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | If you do any tree services, such as removal, pruning, chipping or any other such services, this software is for you.
Now you can keep track of all past tree service jobs. You can tell what customer hires you the most, or the least. Keep track of telephone numbers, addresses and much more info for each customer you work for. You can search by dates, addresses, names and much more. Keep comments or special notes or other important information about any of your customers and more. You can... | Size: 1.1 MB License: Shareware Price: $14.99
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista |
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|  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | CRMWeb is a flexible, efficient and easy to use CRM solution for small and medium-sized companies. CRMWeb is integrating all departments that are relevant for the success of your business: sales, marketing and customer service.Through the automation of core business processes, CRMWeb reduces your efforts to a minimum, saves valuable time while processing customer data and thus increases the efficiency and productivity of your company.CRMWeb is a lot more than just automation of business... | Size: 6.7 MB License: Demo Price: $160
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | Powerful, easy to operate software system for storing and managing customer records, service locations and service history with the additional capability to share data in real time over the network. Customer Manager For Workgroup is a must-have schedule management tool for any company and individual specializing service. It's perfect to plan working hours, keep track of scheduled appointments and orders. The program gives you a customizable Date Navigator and comprehensive reminder. It'll... | Size: 21.3 MB License: Shareware Price: $59.95
Platform: Windows 2000, Windows 2003, Windows 95, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP |
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| | | Service Center Manager (SCM) – software for service centers and workshops.
SCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
SCM is built with intuitive interface bound to terms used in service industry. So, it works with... | Size: 22.4 KB License: Shareware Price: $1000
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | The Ulysses® CRM suite is a comprehensive suite of business applications that enables organisations to effectively manage customer interactions. A powerful comprehensive customer service management system that also includes sales automation and marketing management. The Ulysses® suite is a complete customer care system that empowers organisations with the ability to deliver a quality and cost effective service that will maximise revenues and optimise efficiency. Ulysses® is fully... | Size: 246.4 MB License: Demo Price: $995
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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| | | Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams... | Size: 10.0 KB License: Shareware Price: $49.95
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista, Linux |
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|  | | E-Service Center Manager (ESCM) – software for service centers and workshops.
ESCM represents new generation of management software for service centers. It manages full life cycle of repairing and tuning – from equipment reception to shipping repaired equipment back to customer. Along with management it provides profit and statistical analysis of activity by different types of work reports.
ESCM is built with intuitive interface bound to terms used in service industry. So, it works... | Size: 22.4 KB License: Shareware Price: $800
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world.
For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world live and make low cost telephone calls over the... | Size: 607.9 KB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | POWERFUL AND AFFORDABLE LIVE CUSTOMER SERVICE SOFTWARE
"According to surveys, 25-75% of shopping cart abandonment is due to websites lacking real-time customer service to answer questions or resolve problems." (ZDNet 2002)
LiveServiceDesk empowers small web businesses with the ability to turn browsers into lifetime customers by instantly answering questions before visitors click to a competitor's site!
Using an ordinary web browser, visitors can launch a chat session with the click... | Size: 10.3 MB License: Shareware Price: $249
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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| | | Live Chat Customer Support. takes your web site to the next level of sales generation and customer service by adding Live Chat to your web site. It lets you both monitor and record site activity and the surfing habits of your customers. Our Live Chat software is browser-enabled, it integrates seamlessly with your existing web site within minutes. You can proactively extend chat invitations to your site visitors. Quickly direct them to the information they seek or announce a sales promotion.... | Size: 1.6 MB License: Shareware Price: $9.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses
Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who -
* Provide maintenance services
* Handle customer support calls and on-site visits
* Sell hardware and off-the-shelf software
* Perform local repairs
* Manage Service Contracts and need full control over their status
* Bill customers for labor, expenses and... | Size: 17.9 MB License: Shareware Price: $249
Platform: Windows 98, Windows 2000, Windows XP, Windows 2003 |
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| | | MenuMagic is revolutionary menu, recipe, and customer management software specificaly developed for professional personal chefs, small-event caterers, and other culinary professionals. Whether starting a new business or wanting to manage your existing business more efficiently, MenuMagic is a tremendous asset and time saver.
* Develop customer menus quickly including service dates, total menu cost, billing, and organized shopping lists.
* Keep your recipe collection accurate with... | Size: 13.3 MB License: Shareware Price: $189
Platform: Windows 98, Windows Me, Windows 2000, Windows XP |
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|  | | Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source... | Size: 9.5 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | Madar Invoicer is a simple, userfriendly program, dedicated to small companies, which are looking for software helping them to prepare and print invoices. It is full compatible with other Madar software. Madar Invoicer can be used as well in english-, german- and polish speaking countries.
A quick and convenient program which allows the user to prepare and print invoices. Inventory and service pricing is automatically calculated as well as the final total of the invoice. This saves time... | Size: 4.3 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Customer support solution software enables user to send online and offline message to customer support operator for better interaction. Technical support chat service establishes live chat session between client and webmaster, send offline messages when customer support operator is not available online. Ajax chat software authorizes administrator to change user login ID/password and can permanently block mischief user to enter chat session. Live support utility works on all windows operating... | Size: 1.1 MB License: Shareware Price: 4535INR
Platform: Windows 2000, Windows 2003, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP |
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| | | FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset... | Size: 35.2 MB License: Shareware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux, Windows Vista |
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