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|  | | Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. All products ar e100 percent web browser based. | Size: 297.0 KB License: Shareware Price: $800
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista | 
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|  | | Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser.
Open support requests via login or send an email to create a support ticket.
Help Desk for IIS gives you the ability to improve productivity of your IT
service team. It keeps your company... | Size: 4.1 MB License: Shareware Price: $199
Platform: Windows XP, Windows NT, Windows 2000, Windows 2003 |
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|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The user interface has also been updated. | Size: 4.2 MB License: Shareware Price: $169
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. | Size: 542.1 KB License: Shareware Price: $249
Platform: Windows XP, Windows 2000, Windows 2003, Windows Vista |
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|  | | QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties. You don't need to hire a consultant to get a mulituser capable... | Size: 7.1 MB License: Shareware Price: $299
Platform: Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source... | Size: 9.5 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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| | | The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and... | Size: 40.2 MB License: Shareware Price: $24.95
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost. | Size: 6.0 MB License: Shareware Price: $199
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies *... | Size: 4.3 MB License: Shareware Price: $199
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Palm OS 1.0, Palm OS 4.0, Mac OS X, Windows CE,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Mac Other,Unix,Linux,MS-DOS,BEOS |
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|  | | Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive. It is suitable for any business, big or small, and has many advanced security features. | Size: 3.9 MB License: Shareware Price: $120
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 2003, Windows CE |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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|  | | A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges. A Microsoft Access format .mdb on the backend insures you can... | Size: 9.5 MB License: Shareware Price: $479
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks. | Size: 951.8 KB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites. | Size: 4.6 MB License: Freeware
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003 |
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|  | | Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites. | Size: 4.2 MB License: Freeware
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003 |
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|  | | AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. T The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and email... | Size: 26.2 MB License: Shareware Price: $549
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking,... | Size: 12.7 MB License: Shareware Price: $349.99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per... | Size: 2.3 MB License: Shareware Price: $950
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99.... | Size: 5.0 MB License: Shareware Price: $180
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as a single license... | Size: 8.7 MB License: Shareware Price: $349
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation. | Size: 9.7 MB License: Shareware Price: $179
Platform: Windows 95, Windows 98, Windows NT, Windows 2000 |
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|  | | Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and... | Size: 1.2 MB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Single operator webchat tool supports one-to-one instant communication between your online customers and website representative. Automated customer support utility provides online guidance facility by which your online customer or site visitor can obtain any kind of support from your customer help desk executives. ASP chat script software is the best real time support utility to extend all type of online business like real estate, stock market, online shopping, air ticket reservation, online... | Size: 1.1 MB License: Shareware Price: 4393INR
Platform: Windows 2000, Windows 2003, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP |
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|  | | Skymol Communicator is a web-based customer service and live chat, live help system using Voice (VoIP), Video, Text Chat communication forms through your web site.
Skymol offers on-demand live chat software, help desk software for online sales and customer service. Our new solution establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without... | Size: 1000 B License: Shareware Price: 39.95EUR
Platform: Linux, Mac OS X, Mac PowerPC, Windows 2000, Windows 2003, Windows 95, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP, Mac OS X 10.5, Mac Others, Windows CE |
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| | | Omni Customer Support allows you to improve the quality of your customer supportThe underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solutionIt allows new staff to be immediately productive without a costly investment of learning all the known support issuesIt enables you to track the problem areas of your product so you can see what areas need improvement in the next releaseWhy Omni Customer... | Size: 2.1 MB License: Shareware Price: $69
Platform: Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance... | Size: 10.6 MB License: Shareware Price: $799
Platform: Windows 2000, Windows XP, Windows 2003, Linux |
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