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| Omni Customer Support - 1.0 |
Omni Customer Support allows you to improve the quality of your customer supportThe underlying search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solutionIt allows
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| |  | | Vuechat: The ultimate solution for Customer Service and CRM.
Vuechat is set of tools for Web-based Customer Service,
Instant Messaging, VoIP communcations, Video Conference and
the Customer Relationship Management (CRM).
Vuechat allows customers to contact your company representative through their web browser (Internet
Explorer or Netscape Navigator), to load up a 1-1 chat applet - with
streaming webcam image. As a representative, you can converse with up
to 6 conversations... | Size: 3.1 MB License: Shareware Price: $80
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,Mac PPC | 
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|  | | SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience online. SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and knowledgebase technology to manage online sales and customer support. | Size: 0 License: Shareware Price: $100
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows Vista |
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| | | Customer Relationship Management, Estimating, Quotations, Orders, Invoicing and Surveys. Workflow processes, sales force automation, sales campaigns, reminders and forecasts. Set up customer questionnaires and surveys, capture survey results electronically. Multi-currency and multi-language support. Import and export customer and reporting data to and from spreadsheets. | Size: 5.9 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Unix |
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| | | Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams... | Size: 10.0 KB License: Shareware Price: $49.95
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista, Linux |
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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| | | Manage customers and leads to increase sales and profits. It a complete system that is the application to track customer information such as contacts and customer notes. - By: <a href="http://www.vsisystems.com/customermanager.htm">Customer Management</a> | Size: 1.5 MB License: Shareware Price: $19.95
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | When it comes to small and medium sized businesses, that are seeking a versatile, powerful and yet easy method to start and maintain a Customer Database nothing comes closer to Customer Backup!Customer Backup is a very simple yet powerful CRM Solution that will help small and medium sized business to start a computerized customer database system, maintain it, print reports quickly, schedule appointments, achieve security features and all this at a very reasonable price.Customer Backup is so... | Size: 4.0 MB License: Shareware Price: $30
Platform: Windows XP |
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| | | Easy Customers - program is a customer database. The program enables you to store, edit and search for information about your customers, keep records of your contacts with them, schedule your contacts, send personalized Email messages etc. EasyCustomers makes your services much more efficient. The program allows you to differentiate customers on the basis of criteria that are already available (profession, supervisor, info as to where a customer came from) and customer "statuses" introduced... | Size: 2.2 MB License: Shareware Price: $40
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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| | | Chat Customer service software. This CRM Live help software will help you to increase sale and support to your clients. Ligne Directe will enable you to chat in real-time with the visitors of your website. Features include chatting with simultaneous visitors, invite someone on your website to chat with you, the ability to co-browse the web with the visitor and to chat between operators - Live chat- Monitoring of your visitors- Management of simultaneous conversations (talk with more than one... | Size: 696.0 KB License: Freeware
Platform: Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP |
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| | | Live Chat Customer Support. takes your web site to the next level of sales generation and customer service by adding Live Chat to your web site. It lets you both monitor and record site activity and the surfing habits of your customers. Our Live Chat software is browser-enabled, it integrates seamlessly with your existing web site within minutes. You can proactively extend chat invitations to your site visitors. Quickly direct them to the information they seek or announce a sales promotion.... | Size: 1.6 MB License: Shareware Price: $9.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | This is for anyone who has their own lawnmowing business. Now you can easily keep track of customers. You can know at a glance what customer is your best or worse. Also know what type of work you have done in the past for this customer, the location and description of the work done, the date, and times the job was started and finished, the fees you charged the customer, and any other information you may wish to keep on each customer or lawnmowing job. You can keep detailed records or info on... | Size: 1.1 MB License: Shareware Price: $14.99
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista |
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| | | CRMWeb is a flexible, efficient and easy to use CRM solution for small and medium-sized companies. CRMWeb is integrating all departments that are relevant for the success of your business: sales, marketing and customer service.Through the automation of core business processes, CRMWeb reduces your efforts to a minimum, saves valuable time while processing customer data and thus increases the efficiency and productivity of your company.CRMWeb is a lot more than just automation of business... | Size: 6.7 MB License: Demo Price: $160
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | AV4 Software for Avon Reps
- Tracks Customers
- Prints Orders
- Produces Reports
- Order History Search
- Assists with Purchase Order
- Brochure Distribution Report
- Customer Labels
- Email Support
- Order Uploads
Features include:
- Stores customer demographic information. (Name, Address, Phone numbers, Comments)
- Easy customer order entry with automatic fill of description / shade / size based on catalog number.
- Keeps customer prior order history by campaign and year.
-... | Size: 35.1 MB License: Shareware Price: $39.95
Platform: Windows 98, Windows Me, Windows XP |
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as a single license... | Size: 8.7 MB License: Shareware Price: $349
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Increase your Sales Income & Customer Satisfaction with Zoom Sales.
Zoomsales is a Powerful, Easy-to-use & Smart Sales Manager, which provides comprehensive, intuitive tools your sales organization need to manage your customer relationships with Fewer costly errors & accelerated time-to-close and increase your sales quickly through the right sales attitude.
With immediate insight into leads originating from any channel they'll provide consistent, informed, and personalized communication... | Size: 7.1 MB License: Shareware Price: $99
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and... | Size: 1.2 MB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Browser CRM is web based customer management & integrated email. Flexible and powerful CRM - Customer Relationship Management - and Collaboration tools, running in any web browser. Browser CRM is a commercial CRM application, backed by a company with 3 years experience in the sector and with significant expertise in web-enabling small businesses, including migrating from desktop products such as ACT, Goldmine and Maximiser. Why does your small business need Browser CRM? 1. you can have a... | Size: 1.5 MB License: Shareware Price: $199
Platform: , Unix, Linux, Linux GPL, Linux Open Source |
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| | | Green Desktiny is a software that professionally designed for customer support helpdesk. It is powerful, simple and easy to use, yet with reasonable price.Since customer satisfaction is a major concern for our daily business in the internet, this product will surely help you to give an excellent support to your customers. You can easily handle requests from your customers with a powerful ticket management provided by this product. As integrated with Knowledgebase System, this product will... | Size: 1.8 MB License: Shareware Price: $87
Platform: Windows 2000, Windows XP, Windows 2003, Linux, Unix |
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|  | | Car Sales Organizer Deluxe is a Windows software for car dealers, car salespeople. Software helps car dealers to organize, catalog, and manage all car and customer related information. You can quickly access to your auto customer details, easily keep contact notes, track and manage car sales opportunity, create car sales summaries and client reports, intuitive and simple to manage your old and new car sales. Includes databases: Car Customer, Car Notes, Car Web Resources. Allows to create... | Size: 9.1 MB License: Shareware Price: $75
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | CMS CRM is a Customer Relationship Management (CRM) system designed to help you effectively manage your customer base.
CMS CRM enables you to implement a customer-centric focus within your business to maximise relationships with your customers and increase your business profitability through customer loyalty and marketing/sales opportunities. Store information about customers,contacts,products,prospects,sales,accounts plus lots more!
CMS CRM is developed using our CMS Database Application... | Size: 2.0 MB License: Shareware Price: $189
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | A full featured CRM and business automation solution thats lightweight and maintenance free. Perfect for small businesses. Feature list include customer and contact management, project management, support case tracking, and many key business activities.
Automates key processes of your business in minutes. Whether you are a small business owner or just starting up, Encircle provides you with the right set of tools to track and organize your business activity with zero maintenance... | Size: 24.5 MB License: Shareware Price: $219
Platform: Windows 2000, Windows Vista, Windows XP |
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|  | | Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim... | Size: 1012.9 KB License: Beta Price: $197
Platform: Linux, Windows 2000, Windows 2003, Windows Vista, Windows XP, Unix,Windows CE,Pocket PC,Windows Mobile 2003,Windows Mobile 2005 |
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|  | | This program helps you to manage your customer information and prints check to your customers. If you need to print a lot of checks, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently. You can customize and save your check setting for your printer. You can locate the customer, print check easily using your printer.
You can try this software for 30 days. However, a 'Trial version,... | Size: 1.4 MB License: Shareware Price: $70
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Main features are:
- very fast User Interface (transmitted are just data by Ajax... | Size: 3.8 MB License: Shareware Price: $199
Platform: Windows XP, Windows 2000, Windows 2003, Unix,Linux,Linux Console,Linux Gnome,Linux GPL,Linux Open Source |
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| | | SU5 Software for Home Sales and Parties - Tracks Customers- Prints Orders- Produces Reports- Order History Search- Order Summary- Customer LabelsFeatures include:- Stores customer demographic information. (Name, Address, Phone numbers, Comments)- Easy customer order entry with automatic fill of description / color / size based on product number.- Keeps customer prior order history by event.- View order history by customer.- Search entire order history to find who has ordered a particular... | Size: 10.6 MB License: Shareware Price: $39.95
Platform: Windows 98, Windows Me, Windows XP |
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|  | | This program helps you to manage your customer information and prints envelope to your customers. If you need to print a lot of envelopes, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently. You can customize and save your envelope setting for your printer. You can locate the customer, print envelope easily using your printer.
You can try this software for 30 days. However, a... | Size: 1.3 MB License: Shareware Price: $70
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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