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|  | | Vuechat: The ultimate solution for Customer Service and CRM.
Vuechat is set of tools for Web-based Customer Service,
Instant Messaging, VoIP communcations, Video Conference and
the Customer Relationship Management (CRM).
Vuechat allows customers to contact your company representative through their web browser (Internet
Explorer or Netscape Navigator), to load up a 1-1 chat applet - with
streaming webcam image. As a representative, you can converse with up
to 6 conversations... | Size: 3.1 MB License: Shareware Price: $80
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,Mac PPC | 
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|  | | SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience online. SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and knowledgebase technology to manage online sales and customer support. | Size: 0 License: Shareware Price: $100
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows Vista |
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|  | | ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users... | Size: 31.3 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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|  | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the... | Size: 9.3 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support.
Global Site Support is a fully supported enterprise Customer Relationship Management (CRM) / Help Desk solution designed to help you manage all email and other forms of correspondence with your customers.
You are not required to install any software, or upgrade any hardware. Unlike... | Size: 290.5 KB License: Shareware Price: $23
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | This is for anyone who has their own lawnmowing business. Now you can easily keep track of customers. You can know at a glance what customer is your best or worse. Also know what type of work you have done in the past for this customer, the location and description of the work done, the date, and times the job was started and finished, the fees you charged the customer, and any other information you may wish to keep on each customer or lawnmowing job. You can keep detailed records or info on... | Size: 1.1 MB License: Shareware Price: $14.99
Platform: Windows 95, Windows 98, Windows Me, Windows 2000, Windows XP, Windows Vista |
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|  | | MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as a single license... | Size: 8.7 MB License: Shareware Price: $349
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | AV4 Software for Avon Reps
- Tracks Customers
- Prints Orders
- Produces Reports
- Order History Search
- Assists with Purchase Order
- Brochure Distribution Report
- Customer Labels
- Email Support
- Order Uploads
Features include:
- Stores customer demographic information. (Name, Address, Phone numbers, Comments)
- Easy customer order entry with automatic fill of description / shade / size based on catalog number.
- Keeps customer prior order history by campaign and year.
-... | Size: 35.1 MB License: Shareware Price: $39.95
Platform: Windows 98, Windows Me, Windows XP |
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|  | | VueChat Personal Edition is a Customer Service solution for the government and corporations that enables a web based Customer Service / online Help Desk techology with CRM, Live Video and VoIP (Voice over IP) technologies.
VueChat allows customers and website visitors to contact directly with company representatives or government employees through a web browser.
Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and... | Size: 3.3 MB License: Shareware Price: $19
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux,AS/400,OS/2,OS/2 Warp,OS/2 Warp 4,Mac PPC |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor relations, interacting with bidders in auctions, and... | Size: 1.2 MB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Increase your Sales Income & Customer Satisfaction with Zoom Sales.
Zoomsales is a Powerful, Easy-to-use & Smart Sales Manager, which provides comprehensive, intuitive tools your sales organization need to manage your customer relationships with Fewer costly errors & accelerated time-to-close and increase your sales quickly through the right sales attitude.
With immediate insight into leads originating from any channel they'll provide consistent, informed, and personalized communication... | Size: 7.1 MB License: Shareware Price: $99
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | Browser CRM is web based customer management & integrated email. Flexible and powerful CRM - Customer Relationship Management - and Collaboration tools, running in any web browser. Browser CRM is a commercial CRM application, backed by a company with 3 years experience in the sector and with significant expertise in web-enabling small businesses, including migrating from desktop products such as ACT, Goldmine and Maximiser. Why does your small business need Browser CRM? 1. you can have a... | Size: 1.5 MB License: Shareware Price: $199
Platform: , Unix, Linux, Linux GPL, Linux Open Source |
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|  | | SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Main features are:
- very fast User Interface (transmitted are just data by Ajax... | Size: 3.8 MB License: Shareware Price: $199
Platform: Windows XP, Windows 2000, Windows 2003, Unix,Linux,Linux Console,Linux Gnome,Linux GPL,Linux Open Source |
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|  | | Car Sales Organizer Deluxe is a Windows software for car dealers, car salespeople. Software helps car dealers to organize, catalog, and manage all car and customer related information. You can quickly access to your auto customer details, easily keep contact notes, track and manage car sales opportunity, create car sales summaries and client reports, intuitive and simple to manage your old and new car sales. Includes databases: Car Customer, Car Notes, Car Web Resources. Allows to create... | Size: 9.1 MB License: Shareware Price: $75
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim... | Size: 1012.9 KB License: Beta Price: $197
Platform: Linux, Windows 2000, Windows 2003, Windows Vista, Windows XP, Unix,Windows CE,Pocket PC,Windows Mobile 2003,Windows Mobile 2005 |
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|  | | iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or external customer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email.
Using the web interface, users can submit queries from their web browser. The web interface will run on any web server hosting Perl.
iTrack Enterprise is designed for organizations... | Size: 14.0 MB License: Shareware Price: $199
Platform: Windows 95, Windows 98, Windows NT, Windows 2000 |
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|  | | CMS CRM is a Customer Relationship Management (CRM) system designed to help you effectively manage your customer base.
CMS CRM enables you to implement a customer-centric focus within your business to maximise relationships with your customers and increase your business profitability through customer loyalty and marketing/sales opportunities. Store information about customers,contacts,products,prospects,sales,accounts plus lots more!
CMS CRM is developed using our CMS Database Application... | Size: 2.0 MB License: Shareware Price: $189
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | This program helps you to manage your customer information and prints check to your customers. If you need to print a lot of checks, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently. You can customize and save your check setting for your printer. You can locate the customer, print check easily using your printer.
You can try this software for 30 days. However, a 'Trial version,... | Size: 1.4 MB License: Shareware Price: $70
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | This program helps you to manage your customer information and prints envelope to your customers. If you need to print a lot of envelopes, you must try this software. This software stores your client information to a database. You can insert, delete, update and search the customer records efficiently. You can customize and save your envelope setting for your printer. You can locate the customer, print envelope easily using your printer.
You can try this software for 30 days. However, a... | Size: 1.3 MB License: Shareware Price: $70
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | Amphis - Customer is a customer database that makes it easier to run your business. It makes it easier to generate quotes and invoices, generate letters, keep track of who owes you money, send reminders, store customer correspondence and sales history. You can mail merge to generate marketing letters and labels, create groups of customers to organise them, customize fields to store information specific to your business, and run various reports. | Size: 2.1 KB License: Shareware Price: 149GBP
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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|  | | SupportSmith is an integrated platform that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, passing through NATs, firewalls and proxies.
SupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control. SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote... | Size: 4.4 MB License: Freeware
Platform: Windows 2000, Windows 2003, Windows NT, Windows Vista, Windows XP |
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|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
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| | | SU5 Software for Home Sales and Parties
- Tracks Customers
- Prints Orders
- Produces Reports
- Order History Search
- Order Summary
- Customer Labels
Features include:
- Stores customer demographic information. (Name, Address, Phone numbers, Comments)
- Easy customer order entry with automatic fill of description / color / size based on product number.
- Keeps customer prior order history by event.
- View order history by customer.
- Search entire order history to find who... | Size: 10.6 MB License: Shareware Price: $39.95
Platform: Windows 98, Windows Me, Windows XP |
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|  | | Team-based customer email answering system that improves response time/tracking. Enable your staff to more efficiently respond to your customer emails using existing software tools such as Outlook Express. MiraMail features include threading, grouping, shared access and security to help automate the process of communicating with your customers who can still communicate with you through the most easily understood and efficient means possible, email. A configurable auto-reply ensures that... | Size: 1.9 MB License: Shareware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of users connecting simultaneously to an address book, calendar or creating quotes, orders or invoices. | Size: 22.2 MB License: Shareware Price: $95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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| | | vtiger CRM is an open source Customer Relationship Management (CRM) software mainly for Sales force working in small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and other open source projects. vtiger CRM leverages the benefits of open source software and adds more value to the end-users by providing many enterprise features, such as Microsoft® Outlook® integration, Message Board integration, Email... | Size: 41.5 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003, Unix,Linux |
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|  | | Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's... | Size: 478.7 KB License: Shareware Price: $8.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website (showing as much or as little of SimpleHelp as you wish). Your technicians then pick who they connect to and how many sessions they join. When connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Available for a wide range of platform operating systems.... | Size: 16.7 MB License: Shareware Price: $899
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Mac OS X, Windows Vista, Linux, Solaris, Unix |
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|  | | Download ASP PHP Live Customer Support Web Chat script source code which offer secure and fast connection between clients and support executives for conversation, chat, messaging and online conference. It provides complete business solution technical information product details to webmasters, client and site visitors along with many customizable options to fit with customer need. Chat script provides facility to see visitors host name, IP address and block any unwanted visitors. It helps to... | Size: 1.2 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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