| |
| Business
/ Vertical Market Apps
|
|
|
| Freeware HelpDesk CentreDesk Group 3.2.3+ |
|
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
|
|
Tags: Helpdesk Freeware, Lbe Helpdesk, Vnc Helpdesk, Crm Helpdesk, Helpdesk Kpi, Lbe Web Helpdesk, Helpdesk Kpi Dashboard, Helpdesk Knowledgebase, Maintenance Helpdesk, Jitbit Helpdesk
|
|
|
| Freeware HelpDesk CentreDesk Group related software |
| Title / Version / Description |
Size |
License |
Price |
| LBE Web Helpdesk 4.0.115 | 2.3 MB | Shareware | $950 |  Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way... |
|
| Help Desk-99 4.0.165 | 5.0 MB | Shareware | $180 |  Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an... |
|
| StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0 | 14.3 MB | Shareware | $199 |  StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the... |
|
| EasyDesk helpdesk 1.2.3 | 4.8 MB | Shareware | $49 |  EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyTrack is an extremely reasonably priced self-... |
|
| LBE Desktop Helpdesk 4.0.181 | 5.1 MB | Shareware | 495GBP |  Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit... |
|
| rapidHELP 2.1 | 45.0 MB | Demo | |  This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account... |
|
| Call Centre 1.0.2 | 3.9 MB | Shareware | $120 | | Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive. It is suitable for any business, big or small, and has many... |
|
| Jitbit HelpDesk 1.9.0 | 542.1 KB | Shareware | $249 |  Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. |
|
| VersaSRS HelpDesk 3.2.3 | 7.3 MB | Freeware | |  versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.... |
|
| Public Folder HelpDesk for Outlook 9.2.5 | 6.8 MB | Shareware | 500EUR |  Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics... |
|
|
|
| New downloads of Business, Vertical Market Apps |
| Title / Version / Description |
Size |
License |
Price |
| Medical Calendar for Workgroup 3.1 | 29.7 MB | Shareware | $79.95 |  This is a more powerful version of Medical Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. This handy scheduling software will suit perfectly for a single physician as well as for a whole health center. It will help you to quickly create a competently organized schedule for the whole staff. If you want to have your reception hours at hand and don't want... |
|
| MetriQ Professional 8.1 | 42.0 MB | Demo | $320 |  MetriQ Automated Time Tracking Software is perfect for automated timesheet administration and time software. Features MetriQ's patent-pending time capture software engine that accurately and reliably tracks time and duration spent working on applications and files on your computer.
MetriQ time and billing software removes the need for staff to complete daily timesheets and web based timesheet solutions, logging time quietly in the... |
|
| ReadyAsset 1.0 | 22.1 MB | Shareware | $349 |  ReadyAsset is an adaptable maintenance software for small companies and personal use, to help you save costs by controlling preventive maintenance on your company's facilities and your own assets. readyAsset is for those who wants to keep working their assets and for people who sell services to customers and need control over scheduling visits,work orders and invoicing. This tool is multiproject. If you are the one who is tired of finding a no... |
|
| EmEx 3 3.1.4498 | 8.8 MB | Shareware | $55 |  Gather contact information from Web sites, grab email or ICQ numbers, and locate RapidShare download links automatically. EmEx 3 automates the process of collecting information from one or many Web sites, allowing you to extract and organize useful bits of information. Building up a contact database for sending out press releases? Just feed EmEx 3 with the Web URLs of relevant Web sites, and it will scan all of them thoroughly, carefully... |
|
| Rental Calendar for Workgroup 2.3 | 26.4 MB | Shareware | $59.95 |  This is a more powerful version of Rental Calendar, with all of the features of the standard version, but with the additional capability to share data in real time over the network. Rental Calendar is designed for individuals, small and mid-sized businesses, operating in the rental market. With this software, renters can organize rental activities, keep track of rental units and plan to rent out resources, avoiding associated problems. The... |
|
|
|
|
| |
