Business / Helpdesk & Remote PC

Help Desk Premier - 4.5

A poor experience with your help desk is a surefire way to send customers into the arms of your competitors. That's why it's critical to consistently deliver a great support experience, and with Help Desk Premiere, you can.





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Rating: 5 Stars5 Stars5 Stars5 Stars5 Stars
Current Version: 4.5
Release Date: Mar 11, 2013
License: Comercial
Price: $995
Downloads: 9


Software Description:
Customers need you. That's why you need Help-Desk-Software! It's no secret: A poor experience with your help desk is a surefire way to send customers running into the arms of your biggest competitor. That's why it's absolutely critical to consistently deliver a first-class support experience, and with Help Desk Premiere by your side, you can do just that. Help Desk Premiere is a multi-faceted, web-based customer service engine. This program will let you and your team stay on top of customer tickets like never before. Its comprehensive workflow system can help keep service requests from getting lost in the shuffle and even alert you the second a high-priority task gets submitted. This collaborative software also gives your team the ability to build on each other's knowledge and experience. When one service tech discovers a solution to a nagging problem, he/she can post it on Help Desk Premiere so the rest of your team can learn from it. You can also give your customers access to this information database, in case they want to try tackling a problem on their own. Customers will never be out of the loop with Help Desk Premiere. It will inform your customers the second you receive their ticket and let them follow along with your team's steps. The program automatically transforms emails into support tickets, leading to faster service.

Take a peek at some of the pro components of Help-Desk-Software:

1. Speedy customization for common requests: Say goodbye to tedious data entry tasks with a much improved method of managing common requests. Help Desk Premier lets you set up custom ticket templates with or without pre-loaded data.
2. Smart Active Directory Integration: Seamless migration and integration with your existing Active Directory infrastructure.
3. Convenient Management: Handle assets, changes in growth or staffing, and easy ticket management from one place
4. Self Service: Do-it-yourselfers can use self-service features or let us assist with support
5. Useful Reporting: Superb technology allows easy access to reports and analytics
6. Multiple Ticket Features: The ultimate ticket solution with email to ticket conversions, rapid ticket escalation and automatic notifications.
7. Secure: Limit access to features and data to the people you choose.
8. Versatile and robust: Grows with your organization - highly scalable and adaptable to different requirements.
Help-Desk-Software gives your customer service team an effective way to boost retention, decrease lost profits, as well as providing overall great service at a price designed for small, medium or large companies alike.

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Software Requirements:
Windows Server 2008, Windows 7 or Windows 8 running IIS with minimum 4gb RAM (8gb recommended)

This software is designed to run on the following operating systems:

Help Desk Premier Keywords:
Help Desk Software Trouble Ticket Helpdesk Software Issue Tracking Software Customer Support Software Service Desk Software Call Tracking Software Ticket Management

Download Link of Help Desk Premier 4.5:

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Help Desk Premier - 4.5 Screenshot

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