| | |
|  | | Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and... | Size: 437.0 KB License: Shareware Price: $49
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 | 
 |
|
|
|  | | The most professional PHP shopping cart on the market currently comes with Content Management System and Helpdesk Support system. Setting up this software bundle is always an easy thing to do with Install Wizard. Enterprise version also includes Premium Customers Support program. Some of its key features include: Shopping Cart with advanced set of sales functions (Products reviews and ratings, Coupons Discount mechanism, Shipping and Stock mechanisms, etc), Web-based Administration with Order... | Size: 8.7 MB License: Shareware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Unix |
|
|
|
|  | | With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track “help requests” and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to... | Size: 10.3 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003 |
|
|
|
|  | | ViArt Shop Free is a powerful, flexible and easy to use template-driven PHP shopping cart system, which is fully customisable to suit almost any design or function. It includes many advanced features such as a powerful content management system, a forum, helpdesk support system, integration with Froogle, and full built-in compatibility with many payment processing companies including PayPal, 2CO, WorldPay, LinkPoint, Protx and more. It also includes a full backoffice solution for managing... | Size: 3.2 MB License: Freeware
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000, Windows 2003, Mac OS X, Unix,Linux,Linux Console,Linux Gnome,Linux GPL,Linux Open Source,MAC 68k,Mac PPC,Mac Other,BEOS |
|
|
|
|  | | LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you will know which computers need upgrading and... | Size: 42.8 MB License: Shareware Price: $25
Platform: Windows 2000, Windows XP, Windows 2003, Windows Vista, ME, 98, 98se, NT 4.0, XP64, windows VISTA |
|
|
|
| | | It gives developer create Live presentations, Helpdesk support, On-demand software training more easy.
Record screen activity, mouse movement to avi (uncompressed)/(compressed using any available codec) (DIVX, XVID,WMV9), or wmv files..
User define playback frame rate to speed up or slow down playback.
Video /Audio Compressors(DIVX, WMV9) Setting before save to avi file.
WMV Profile setting.
Capture Audio from microphone and save to video file.
No need Window Media Encoder 9. ... | Size: 49.8 KB License: Shareware Price: $100
Platform: Windows 98, Windows Me, Windows 2000, Windows XP |
|
|
|
|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
|
|
|
|  | | Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source... | Size: 9.5 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
|
|
|
|  | | The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking,... | Size: 12.7 MB License: Shareware Price: $349.99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
|
|
|
|  | | Full featured totally customizable, highly optimized chat with no page refreshes. Private rooms and private messages (whisper). Moderated rooms with "speaker", "moderator", "operator" and "regular users" roles. Ignore function. Kick and Ban from room or site by name and/or IP address. Abusive words or curse filter. Flooding control. Hyperlink aware. Pure ASP.NET and DHTML – no Java Applets or ActiveX. Out of the box comes with "Classic Chat" and "Support Helpdesk" skins. Live Support skin... | Size: 2.8 MB License: Shareware Price: $149
Platform: Windows 2000, Windows 2003 |
|
|
|
|  | | Designed for the small business this level entry CRM software offers contact management,a fully integrated calendar,opportunities,quotations,invoicing with receivables and a project/helpdesk module. Manage your contacts with ms word integration for sending letters, appointments and emailing A project module that includes tracking of time, materials and expenses that can be added to an invoice A fully integrated calendar system that will link events to contacts, opportunities and projects You... | Size: 46.7 MB License: Shareware Price: $150
Platform: Windows 98, Windows Me, Windows 2000, Windows XP |
|
|
|
|  | | Get at www.ePlanetLabs.com Altiris Helpdesk Exam 060-HDS-A600, certification, exam, 060-HDS-A600 Altiris Helpdesk Solution 6.0, syllabus, sample question, Braindumps sample questions, certifications books study guide, certification exam notes, study material, study materials, sample tests, sample questions, sample test, simulator, sample material, FREE Study Guides, Real Exams, Training, Tutorials, Study Guides, eBooks, Braindumps, Free Training , Resources, Certifications,... | Size: 2.9 MB License: Shareware Price: $9
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Mac OS X, Palm OS 1.0, Palm OS 5.0, Windows Vista, Unix, Linux, Mac OS X 10.4, Mac OS X 10.5, Mac Other, Palm OS 2.0, Palm OS 2.1, Palm OS 6.0, Windows CE, Pocket PC, Windows Mobile 2003, Windows Mobile 2005, RIM, Symbian, Handheld/Mobile Other, OpenVMS, Netware, BEOS, Java |
|
|
|
|  | | Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser.
Open support requests via login or send an email to create a support ticket.
Help Desk for IIS gives you the ability to improve productivity of your IT
service team. It keeps your company... | Size: 4.1 MB License: Shareware Price: $199
Platform: Windows XP, Windows NT, Windows 2000, Windows 2003 |
|
|
|
|  | | versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client... | Size: 7.3 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003 |
|
|
|
| | | Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. All products ar e100 percent web browser based. | Size: 297.0 KB License: Shareware Price: $800
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
|
|
|
|  | | Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.
Built using industrial strength MS SQL Server 2000 databases, Enterprise Server is provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.
ENT Server was written,... | Size: 155.2 MB License: Shareware Price: $895
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
|
|
|
| | | Build database applications. No programming required. AppMaker provides a great end user experience for your database. Your new application and the data are both stored in the database. This means the client software is installed once only and your application can be updated often. Redeploying the client software is not necessary as updates will appear auto-magically. (Note: magic is not really used, but the process will appear magical to your users).Feature Rich Software:The primary focus of... | Size: 16.8 MB License: Shareware Price: $149
Platform: Windows 2000, Windows XP, Windows 2003, Windows Vista |
|
|
|
|  | | Netman enterprise trial edition brings in a tool which combines personal productivity with enterprise level applications. It has tools for work group communication, network monitoring and asset management. While one can use it as reminder/to-do list tool for personal use, it allows work group to communicate instantly and effectively and Network administrator to monitor the LAN parameters as well as to manage software assets in the network.
Netman functions as a plug in for the... | Size: 5.8 MB License: Shareware Price: $49.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
|
|
|
|  | | For the majority of computer support desks, a large proportion of the time is spent collecting information about the clients system in order to diagnose the problem.
It is now possible to dramatically reduce this time by having the exact information required emailed directly to you - without the client doing any work!
By simply selecting the options you need, you can create a custom 'Monkey' which can be emailed to the client. Once run, the Monkey will gather the information and... | Size: 358.5 KB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
|
|
|
|  | | Take control of the hardware and software on your networks, ensure software license compliance, and provide better support to your end users.
Built using industrial strength MS SQL Server 2000 databases, Enterprise Server provides core functionality and services, for a variety of tightly integrated modules, that allow you to collaborate with co-workers, manage your IT Assets and maintain a help desk to support users both within and outside your organization.
ENT Server was written,... | Size: 86.5 MB License: Shareware Price: $395
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
|
|
|
|  | | New - Support for Windows Vista
Beyond Remote 2.2 with ReverseConnect technology is a powerful remote access and support tool for individuals,
businesses, and service providers.
New to Beyond Remote:
- Entirely new user interface featuring 6 new themes
- Embedded Multilingual Functionality - Automated translations of Beyond Remote in Spanish, German, Russian,
French, Dutch, Italian, Portuguese and Traditional Chinese automatically display based on your computer's settings
or manual... | Size: 5.9 MB License: Shareware Price: $19.95
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
|
|
|
|  | | Task management systems are now widely used in large organizations, and they require a thorough, systematized approach to implementation and deployment. In the SMB market, however, systems such as HelpDesk, ServiceDesk or TaskManager are very rare, because of the high cost of the software and the complexity of configuration and customization.
7 reasons for choosing IPI.MANAGER:
1. «Situation center»
Provides a comprehensive knowledge base incorporating every task whether it is... | Size: 1.6 MB License: Shareware Price: $599.95
Platform: Windows NT, Windows XP, Windows 2000, Windows 2003, Windows Vista, Unix, Linux, Linux Console, Linux Gnome, Linux GPL |
|
|
|
| | | FAQ and issue tracking software. Winner of the User's Choice Gold Award for Multi-channel E-service (http ://www.userschoiceawards.com/results-2002_ICCM.html).With 4 years of production use, customers report that SupportWizard improves service team efficiency by 20-25% raises customer satisfaction by 50%, improves customer retention by 80% and increases sales (http://www.supportwizard.com/customershow.htm).The dynamic FAQ is free and SupportWizard also provides Helpdesk/Call tracking, Asset... | Size: 35.2 MB License: Shareware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux, Windows Vista |
|
|
|
|  | | Almost every aspect of modern business is or will become automated in the nearest future. Reliable and tireless computers replace human beings at routine tasks providing faster overall business operation.
While many innovations are coming into use day after another, electronic mail is still the most utilized technology, so far. We use e-mail as a transport for operational data such as product or service orders, helpdesk requests, business-to-business communications and much more. However,... | Size: 4.2 MB License: Shareware Price: $99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
|
|
|
|  | | Radmin (Remote Administrator) is the popular, award winning secure remote control software which enables you to work on a remote computer in real time as if you were using its own keyboard and mouse. You can remotely access the same computer from multiple places and use advanced File Transfer function, multi-user Text and Voice chat, Remote Shutdown and Telnet. Radmin supports multiple monitors, folder management in Radmin phonebook, scan for available Radmin Servers, mouse wheel support and... | Size: 18.0 MB License: Shareware Price: $49
Platform: Windows XP, Windows 2000, Windows 2003, Windows Vista |
|
|
|
| | | Network Auditor allows you to scan the machines on your network, to determine what hardware and software is installed on these machines, and then to add these machines to a database. This database constitutes your Network Inventory.
Network Auditor can also compare the hardware and software that it finds on machines against what you have recorded in your inventory and alert you of changes (for example, if a piece of hardware stops working or if new software is installed on a machine). | Size: 148.8 KB License: Shareware Price: $495
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
|
|
|
| | | SupportMagic is an on-demand customer interaction management solution that enables companies to deliver an exceptional customer experience online. SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and knowledgebase technology to manage online sales and customer support. | Size: 0 License: Shareware Price: $100
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows Vista |
|
|
|
|  | | , and more.
Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Personality Tests, Public Services, Gift Finder, and many more.
5 Star Rating, Editors Choice Award. | Size: 13.9 MB License: Shareware Price: $262
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 2003, Mac OS X, Windows Vista, Windows Media Center Edition 2005, Windows Mobile 2003, Windows Mobile 2005, Unix, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, MAC 68k, Mac PPC, Mac OS 9, Mac OS X 10.1, Mac OS X 10.2, Mac OS X 10.3, Mac OS X 10.4, Mac OS X 10.5, Mac Other |
|
|
|
|  | | Create Message Pro allows you to configure and create stand alone .EXE files for distribution across your network or the Internet. Our Create Message Pro adds the ability to specify the message text, buttons to appear on the message, and the type of message icon that appears. Once your message is fully configured you can save that message anywhere on your computer or on your network as a free standing .EXE file.
Messages created with Create Message Pro are freely distributable to an... | Size: 4.6 MB License: Shareware Price: $9.99
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
|
|
|
|  | | oducts, adapt to corporate design, service package, and more.
Field of applications: Product or Service Selection: Tourism, Electronics, Technical Guidance, Sports Tools, Fashion, License Guidance, Financial Services, Human Resources, Helpdesk, Complex Web Navigation, Public Services, Gift Finder, and many more.
5 Star Ratings, Awards, Editors Choice. | Size: 14.0 MB License: Shareware Price: $1302
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 2003, Linux |
|
|
|
|
|
|
|
