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| Active Web Helpdesk - 2 |
Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
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| |  | | Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web browser. Powerful HelpDesk Software:- LBE Web Helpdesk will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:- We charge per... | Size: 2.3 MB License: Shareware Price: $950
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 | 
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|  | | Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more. | Size: 3.7 MB License: Shareware Price: $199
Platform: Windows NT, Windows XP, Windows 2000, Linux |
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|  | | ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff... | Size: 15.4 MB License: Demo Price: $630
Platform: Windows NT, Windows 2000, Windows XP |
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|  | | Easy to use helpdesk software, sensibly priced to suit all businesses. Powerful HelpDesk Software:- LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the... | Size: 5.1 MB License: Shareware Price: 495GBP
Platform: Windows 2000, Windows 2003, Windows 95, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP |
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|  | | EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
Multiple suppoprt staff may share access to a common database hosted on a network resource or simply use the database on a local drive.
EasyTrack is an extremely reasonably priced self- contained helpdesk call- logging system with... | Size: 4.8 MB License: Shareware Price: $49
Platform: Windows XP, Windows 2000, Windows 2003, Windows CE |
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|  | | Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES encryption (Rijndael) of all traffic, file transfer, audio chat, remote reboot, macro functions, display remote system information, send messages to... | Size: 2.7 MB License: Shareware Price: $395
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site.
7 reasons for choosing IPI.HELPDESK:
1. Price: $99.95
This is the full product price, not per user.
2. An intuitive interface for regular users.
The easy-to-use and well-defined interface helps users of all levels work more effectively.
3. Suitable for any task.
You are not restricted by the scope of your industry nor by the... | Size: 1.6 MB License: Shareware Price: $99.95
Platform: Windows NT, Windows XP, Windows 2000, Windows 2003, Windows Vista, Unix, Linux, Linux Console, Linux Gnome, Linux GPL |
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|  | | Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. | Size: 542.1 KB License: Shareware Price: $249
Platform: Windows XP, Windows 2000, Windows 2003, Windows Vista |
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|  | | Less involvement of IT staff
Password reset requests form a substantial part of all helpdesk calls. Such requests often show a peak on Monday morning and during holiday seasons. Higher call volumes will not only require extra staff to cope with the frustrating task of resetting passwords. An organization also runs the risk that other important Helpdesk tasks remain unattended or unresolved.
The password requests volume is also related to the password procedures in an organization. The... | Size: 6.0 MB License: Shareware Price: $1
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away.
Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC. | Size: 318.0 KB License: Freeware
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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| | | TekTracer overcomes limitations of other low-cost helpdesk and Inventory management applications. Its relational database features allow for detailed tracking of software licenses and equipment installation. TekTracer is supplied in versions for Access 97, 2000 and XP. The shareware version is fully usable. Provided by SciTrans - "Writing and Graphics for a complex world." | Size: 737.0 KB License: Shareware Price: $95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99.... | Size: 5.0 MB License: Shareware Price: $180
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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|  | | ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff... | Size: 15.4 MB License: Shareware Price: $630
Platform: Windows NT, Windows 2000, Windows XP |
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|  | | ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing... | Size: 43.0 MB License: Shareware Price: $995
Platform: Linux, Windows 2000, Windows 2003, Windows NT, Windows XP |
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|  | | Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies.
Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise.
Ensure compliance with corporate configuration standards using the... | Size: 49.2 KB License: Shareware Price: $1600
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | fullremotedisplay is an easy to use remote control software,only one exemodule,both server and client.
FullRemoteDisplay allows the user to control any computer via internet or intranet. Now many people have more than one computer. Imagine, you can sit at the same place and control your computers anywhere. You can help your client to solve problems on their computers.
Also,You can do a remote watching software by the development kit, as school, You can know all of you student what they... | Size: 956.0 KB License: Shareware Price: $20
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows CE,Pocket PC,Windows Mobile 2003,Windows Mobile 2005 |
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|  | | MobilePad is a multifunction application that allows you to store information for easy retrieval using your mobile phone anytime, anywhere. You can choose to secure the information by creating protected note (incase you lost your phone or you are sharing your cell phone with someone else). It function as a mobile notepad, mobile sticky note, mobile ewallet and a mobile password database. | Size: 23.7 KB License: Shareware Price: $4.3
Platform: Windows 98 |
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|  | | SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Main features are:
- very fast User Interface (transmitted are just data by Ajax... | Size: 3.8 MB License: Shareware Price: $199
Platform: Windows XP, Windows 2000, Windows 2003, Unix,Linux,Linux Console,Linux Gnome,Linux GPL,Linux Open Source |
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| | | This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers. Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type. As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the user and the computer are attached to the Ticket. | Size: 5.4 MB License: Shareware Price: $395
Platform: Windows NT, Windows 2000, Windows XP |
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| | | Mobile Snake is a snake-based game. It's a unique snake game that has the form and the shape of a real Mobile Phone! (see screenshots for more detail!). The game is all played on a real Mobile Phone screen! Simply Amazing! The Mobile Phone used in this game is the A2618 Special Edition from Ericsson. Mobile Snake is almost the same snake game found in the Nokia Mobile Phones; but our version is much more fun and also easier to play! You just need to move the snake around the Mobile Phone... | Size: 2.5 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are... | Size: 28.5 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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| | | HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully... | Size: 60.8 MB License: Shareware Price: $695
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Alchemy Helpdesk is a software helping IT groups of the small and medium-size companies handle users technical support requests. If a user experiences problems with the hardware or software on his workplace, he/she creates a Request in the helpdesk software and describes the problem in that request. The IT staff later can assign the request to a certain team member, check the status of a request, etc. | Size: 908.0 KB License: Freeware
Platform: Windows 2000, Windows 2003, Windows 95, Windows 98, Windows Me, Windows NT, Windows Vista, Windows XP |
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|  | | 4Videosoft DVD to Mobile Suite is all-in-one Mobile Converter software. It is the bundle of 4Videosoft DVD to Mobile Converter and 4Videosoft Mobile Video Converter. Acts as DVD to Mobile Phone Converter, it is easy to put DVD on Mobile Phone, iPod, iPhone, Apple TV, PSP, BlackBerry, Creative Zen, etc. Acting as Mobile Video Converter, it can convert all the common video and audio formats to 3GP, MP4, AVI, WMV, MP4 AVC, M4V, MPEG, WMA, MP3, M4A, AAC, WAV, OGG, AMR, MIDI for all the portable... | Size: 16.6 MB License: Shareware Price: $39.95
Platform: Windows 2000, Windows 2003, Windows NT, Windows Vista, Windows XP |
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|  | | 4Videosoft DVD to Mobile Converter is one multifunctional DVD to Mobile Converter software. For the reason it can convert DVD to almost all the Windows Mobile. That is to say you are easy to put DVD on Mobile Phone, iPod, iPhone, Apple TV, PSP, BlackBerry, Creative Zen, etc by way of converting DVD to the Mobile supporting format. In addition, this DVD to Mobile Converter assists you to extract DVD to Mobile supporting audio formats, such as MP3, AAC, M4A, OGG, etc.
Key Functions... | Size: 10.0 MB License: Shareware Price: $34.95
Platform: Windows 2000, Windows 2003, Windows NT, Windows Vista, Windows XP |
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| | | Mpowerplayer is your digital hub for mobile gaming. Play an entire library of mobile games right on your desktop, for free. It's a storefront for finding, trying, and buying software for your mobile phone. Every game in our extensive catalog has a playable demo, and with a few clicks you can buy games and send them to your mobile. Download the player for free, browse the games, and play before you pay. It's the smart way to buy mobile games. | Size: 20.0 KB License: Freeware
Platform: Windows 98, Windows Me, Windows 2000, Windows XP, Windows 2003 |
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|  | | Create a secure remote control session on the Internet or private WAN/LAN network allowing easy access to remote files and applications. Increase productivity by allowing secure remote access for mobile users and system administrators.
Supports multiple simultaneous connections to a single host -excellent for a classroom training or for a conferencing situation. A helpdesk tool allows remote viewing of applications as they are used.
Are your network tools never loaded when you need... | Size: 2.6 MB License: Shareware Price: $35
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge... | Size: 6.8 MB License: Shareware Price: 500EUR
Platform: Windows 2000, Windows 2003, Windows XP |
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