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| The Help Desk Toolkit - 2.5 |
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
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| |  | | Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive. It is suitable for any business, big or small, and has many advanced security features. | Size: 3.9 MB License: Shareware Price: $120
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 2003, Windows CE | 
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|  | | Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks. | Size: 951.8 KB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The user interface has also been updated. | Size: 4.2 MB License: Shareware Price: $169
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. All products ar e100 percent web browser based. | Size: 297.0 KB License: Shareware Price: $800
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost. | Size: 6.0 MB License: Shareware Price: $199
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser.
Open support requests via login or send an email to create a support ticket.
Help Desk for IIS gives you the ability to improve productivity of your IT
service team. It keeps your company... | Size: 4.1 MB License: Shareware Price: $199
Platform: Windows XP, Windows NT, Windows 2000, Windows 2003 |
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|  | | Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation. | Size: 9.7 MB License: Shareware Price: $179
Platform: Windows 95, Windows 98, Windows NT, Windows 2000 |
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|  | | Cool Desk is a virtual desktop manager. Ever wish to have several screens on your computer? Cool Desk creates up to 9 virtual desktops and allows you to have different windows in each of them. The desktop manager window has a skinnable interface and allows you to switch from one desktop to another with a single mouse click. You can easily minimize, maximize, close, move from one desktop to another and even drop windows to the system tray area (near the clock) using the dockable "Windows... | Size: 1.0 MB License: Shareware Price: $24.95
Platform: Windows 95, Windows 98, Windows NT, Windows 2000 |
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|  | | Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. | Size: 542.1 KB License: Shareware Price: $249
Platform: Windows XP, Windows 2000, Windows 2003, Windows Vista |
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| | | Numara FootPrintsThe Service Desk Management Solution with Unequaled Time to ProductivityUnprecedented in its ease of implementation and configuration, NumaraOao FootPrints® is the most comprehensive and flexible Service Desk Management Solution on the market today.Numara FootPrints is designed to help companies:OCo Align their service desk management functions with the needs of the businessOCo Replace an existing service desk management solution that is not scalable, too expensive to... | Size: 195.3 MB License: Demo
Platform: Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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| | | Desk Clock is a clock application. The following features are included:* Choose from three clock styles: Analog, Digital, and Text. The analog clock includes a seconds hand. * Set a reminder that can display a message, play a sound, and/or run a program. * Show a second clock for an alternate time zone with your choice of clock style. * Many customizeable options that control the look and feel of the clock. * Quick reference calendar. * Easy to setup and use. | Size: 2.2 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 |
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|  | | Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them.
With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special... | Size: 22.0 MB License: Shareware Price: $129
Platform: Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000, Windows 2003, Windows Vista |
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|  | | Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. When you search for a phrase, Instant Knowledge Base will count the number of matches on search words, and give extra weight if all words are matched, then rank the search results accordingly. Perfect for Help-Desk applications and perfect for... | Size: 55.6 MB License: Shareware Price: $29.99
Platform: Windows 2003, Windows Vista, Windows XP |
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|  | | Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them.
With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special... | Size: 22.0 MB License: Shareware Price: $129
Platform: Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000, Windows 2003 |
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|  | | Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them.
With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special... | Size: 29.0 MB License: Shareware Price: $129
Platform: Mac OS X |
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| | | tApCalc Desk is a handy desk calculator for Pocket PC. It provides a simulated paper tape that allows users to record calculations and save them for future reference. Paper tape simulation has many advantages. You can start a calculation and continue adding new calculations till you have entered all data, you can edit wrong data in the calculation without re-entering all data again, you can recalculate the calculations recorded and edited on the tape. The tape can also be saved as a txt file... | Size: 696.0 KB License: Demo Price: $7.95
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|  | | A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included. This release includes new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges. A Microsoft Access format .mdb on the backend insures you can... | Size: 9.5 MB License: Shareware Price: $479
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance... | Size: 10.6 MB License: Shareware Price: $799
Platform: Windows 2000, Windows XP, Windows 2003, Linux |
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|  | | SysAid is software for organizations' IT (Information Technology) departments. It provides asset management, automatically scanning the organization's network and listing its machines. SysAid provides details on each machine (its hardware, software, history, and more), and lets you remote control it. Without ever leaving their office, IT managers can control the entire organization's inventory.
SysAid Help Desk Software also provides service management... | Size: 50.3 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Unix,Linux |
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|  | | Computer Admin is a powerful and easy-to-use asset management and help desk tracking software. Asset Management: Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Computer Admin gives you the ability to search by virtually any criteria and includes a variety of helpful reports. Help Desk: The trouble call section can help organize your help desk by tracking computers out for repairs, technicians assigned to calls, how... | Size: 8.4 MB License: Shareware Price: $149
Platform: Windows 95, Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000 |
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|  | | Computer Admin is a powerful and easy-to-use asset management and help desk tracking software. Asset Management: Consolidate your computer hardware and software information: computer name, OS, peripherals, serial and asset id numbers. Computer Admin gives you the ability to search by virtually any criteria and includes a variety of helpful reports. Help Desk: The trouble call section can help organize your help desk by tracking computers out for repairs, technicians assigned to calls, how... | Size: 9.4 MB License: Shareware Price: $149
Platform: , Mac PPC |
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|  | | Desk Clock Pro v1.0.1 is and easy to use fully functional alarm clock for your desktop. Its designed to let the users creativity run wild when it comes to customization by allowing for changes in backgrounds (.bmp, .jpg, and .gif images), clock face colors, and even clock text colors. Taporas software also allows you to use .wav or .mp3 audio files for each individual alarm. This adds to the overall look and feel of the software while giving each user a personalized experience. Other... | Size: 1.6 MB License: Freeware
Platform: Windows 98, Windows Me, Windows 2000, Windows XP |
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|  | | CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are... | Size: 28.5 MB License: Shareware Price: $99
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Desk Marker allows to draw on windows with different pensize and color. The visual controls mode allows to mark visual controls like buttons and forms. With the transparency option you can colorize the visual controls. In the freehand mode the pen marker follows your mouse. For all operations like draw and delete are user-defined hotkeys available for easy switching. Desk Marker is specially designed for computer schools or any other operation areas where you have to emphasize window areas. | Size: 1.4 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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| | | SysAid is software for organizations' IT (Information Technology) departments. It provides asset management and monitoring, automatically scanning theorganization's network, listing and testing its machines. SysAid providesdetails on each machine (its hardware, software, history, and more), allows you to configure different tests for it and lets you remote control it. Without ever leaving their office, IT managers can control the entire organization's inventory.SysAid <a... | Size: 50.3 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Linux, Unix |
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|  | | As IT administrators we need all the help we can get. Paragent is the open source desktop management application that provides the tools you need to get projects done more quickly, stay one step ahead of your users, and adapt to ever changing environments. | Size: 38.1 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows NT, Windows Vista, Windows XP |
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|  | | Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile.
Sinergia's business logic is implemented using Windows Workflow Foundation. | Size: 4.4 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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| | | Response, the back edge of your company.
A central programme that supports all your venture’s important processes. It is a realised dream which thousands of entrepreneurs today tries.
Response prove that dream. This modular built software helps evolve your company to transparent, efficient and increase-specific surroundings. Towards a venture with a back edge.
Implementing Response is however more than software install. The programme has been based on 6 years intensely succeeds of... | Size: 7.9 MB License: Shareware Price: $949
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Mixes audio files easily. Mix Mp3s, Wav Files and other format. Record the output or play though an amp. Playlists can be setup for ease. Looks and feels like a real mixing desk. | Size: 2.0 MB License: Shareware Price: $34.99
Platform: Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000 |
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