| |
|
|
Business
/ Other
ITIL Service Management Excellerator - 1.10 |
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives.
|
|
|
|
|
Software Description:
The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes: - Process Excellence Master Program Plan- Process Excellence Program Awareness & Overview - Detailed Program Charter & Planning Criteria- Critical Success Factors & Key Performance Indicators- IT Services Environment Assessment & Action Matrix - Measurement Planning & Program Overview - Measurement Program Charter & Workbook - ITSM Metrics Library & Design Workbooks - Communications Planning & Stakeholder Workbooks Templates include specific examples and guidelines for accelerated deployment, including:- Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions- Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals - Prioritized attention to IT service gaps using specific criteria, thresholds and weights - IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance- Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes- Value-based design templates to align IT measurement with business goals and objectives- Measurement mapping of trends, inputs, metrics types, formats, frequencies and ownership- IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, quality and timeliness...and more!
|
| Software Requirements: |
|
Microsoft Office, Adobe Reader
|
| This software is designed to run on the following operating systems: |
|
Windows 95, Windows, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003
|
| Keywords: |
|
|
| Download Link: |
|
|
|
| Screenshot |
 |
|
|
|
|
| Feedback Summary: |
Show All Feedback (0)
|
|
|
|
 |
|
|
|
| ITIL Service Management Excellerator related software |
| Title / Version / Description |
Size |
License |
Price |
| ITIL Toolkits 2.3 | 3.2 MB | Shareware | $199 |  The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations. |
|
| ITIL Service Management (ITSM) Toolkit 2.11 | 2.7 MB | Shareware | $149 | | The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM... |
|
| ManageEngine ServiceDesk Plus 7.5 | 43.0 MB | Freeware | |  ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team... |
|
| ProcessWorx CMDB 1.5.0204 | 39.2 MB | Shareware | $149 |  The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT... |
|
| Polar Help Desk 4.1 | 9.2 MB | Shareware | $200 |  Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized... |
|
|
|
| Other popular software in this category |
| Title / Version / Description |
Size |
License |
Price |
| SoftCardManager 1.3.0.0 | 2.9 MB | Freeware | | | Use your scanner, PC and SoftCardManager to take digital copies of the business cards you receive. It will be your saviour - you will never lose those important contact details again. SoftCardManager will store an unlimited number of cards and will search for saved cards by name. You can also add other contact details to the SoftCardManager database. Cards can be viewed and printed at any time. |
|
| eZee Hotel Reservation Software Genx 2007 | 62.3 MB | Freeware | |  eZee FrontDesk Hotel Reservation Software Genx is a perfect solution for small to mid sized hotels and resorts. This software is designed to manage all type of bookings. eZee FrontDesk Hotel Reservation Software is well suited for independent hotels which lower the cost and its features are easy to use. With its easy of use and integrated modules eZee has been the ultimate choice for hotels, motels, resorts and B & B's.
eZee Technologies... |
|
| X13-VSA PRO Voice Lie Detector 3.0.1 PRO | 1.6 MB | Shareware | $399 | | X13-VSA PRO With Ultra High Sensitiv truth verification and emotion identification Modul - Designed especially for security officials - is a Voice Stress Analysis Lie Detector Software. The most advanced voice analysis technology available today. X13-VSA PRO is an innovative, advanced and sophisticated software system and a fully computerized voice stress analyzer that allows you to detect the truth instantly. Based on an ingenious new and old... |
|
| OrgChart Express 5.0 | 40.2 MB | Freeware | |  Used by HR professionals world-wide. OrgChart Professional can help you automate your organization charts so you can keep pace with re-organizations and frequent personnel changes. With our organization chart software, you can create org charts in minutes, track key employee information such as appraisals, contact information, job descriptions, etc. Our org chart software powerful formatting tools enable you to customize your chart for maximum... |
|
| EZ Small Business Software 6.0 | 8.6 MB | Demo | $69.95 | | Are you still running your Small Business with Spreadsheets? EZ can help you take your business to the next level. EZ Small Business Software is a complete business management program perfect for companies who take sales by the Internet, phone or mail. Our order entry software helps you: Manage Customer Data, Process Orders, Track Inventory Generate Receipts & Invoices, Analyze Sales, Print Labels. You can even generate email lists for... |
|
|
|
|
| |
