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| ITIL Toolkits - 2.3 |
The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requiremen
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| |  | | The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews -... | Size: 2.7 MB License: Shareware Price: $149
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 | 
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| | | The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes: - Process... | Size: 2.1 MB License: Shareware Price: $149
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk... | Size: 43.0 MB License: Freeware
Platform: Linux, Windows 2000, Windows 2003, Windows XP |
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| | | The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.
Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on... | Size: 39.2 MB License: Shareware Price: $149
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Data Center Audit (DCA) is web based configuration management database (CMDB) web application designed for auditing, planning, and the organization of inventory within a data center. DCA is non-intrusive, non-agent based, non network probing and therefore secure. Data Center Audit offers the ability to view all IT elements by: IP address, host name, model name, serial number, operating system network adapter (driver and firmware level) rack location and location within the rack, and asset tag... | Size: 70.0 MB License: Shareware Price: $50
Platform: Linux, Windows 2000, Windows 2003, Windows Vista, Windows XP, Unix |
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|  | | Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge... | Size: 6.8 MB License: Shareware Price: 500EUR
Platform: Windows 2000, Windows 2003, Windows XP |
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|  | | Do you have a web site and customers? Great! IPI.HELPDESK will help you to communicate efficiently with your customers through your web site.
7 reasons for choosing IPI.HELPDESK:
1. Price: $99.95
This is the full product price, not per user.
2. An intuitive interface for regular users.
The easy-to-use and well-defined interface helps users of all levels work more effectively.
3. Suitable for any task.
You are not restricted by the scope of your industry nor by the... | Size: 1.6 MB License: Shareware Price: $99.95
Platform: Windows NT, Windows XP, Windows 2000, Windows 2003, Windows Vista, Unix, Linux, Linux Console, Linux Gnome, Linux GPL |
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|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | Task management systems are now widely used in large organizations, and they require a thorough, systematized approach to implementation and deployment. In the SMB market, however, systems such as HelpDesk, ServiceDesk or TaskManager are very rare, because of the high cost of the software and the complexity of configuration and customization.
7 reasons for choosing IPI.MANAGER:
1. «Situation center»
Provides a comprehensive knowledge base incorporating every task whether it is... | Size: 1.6 MB License: Shareware Price: $599.95
Platform: Windows NT, Windows XP, Windows 2000, Windows 2003, Windows Vista, Unix, Linux, Linux Console, Linux Gnome, Linux GPL |
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|  | | Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source... | Size: 9.5 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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