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Business
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ManageEngine SupportCenter Plus - 6.5
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ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Self-Service Portal
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Knowledge Base
Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution.
SLA Management
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Product Catalog
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
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| ManageEngine SupportCenter Plus related software |
| Title / Version / Description |
Size |
License |
Price |
| SupportCenter 1.0 | 3.8 MB | Shareware | $199 |  SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software.
It offers very fast, easy to use and intuitive Web interface with a lot of unique features.
SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.
Main features are:
- very fast User... |
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| Vuechat 1.2 | 3.1 MB | Shareware | $80 |  Vuechat: The ultimate solution for Customer Service and CRM.
Vuechat is set of tools for Web-based Customer Service,
Instant Messaging, VoIP communcations, Video Conference and
the Customer Relationship Management (CRM).
Vuechat allows customers to contact your company representative through their web browser (Internet
Explorer or Netscape Navigator), to load up a 1-1 chat applet - with
streaming webcam image. As a... |
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| Request Tracker 3.1 | 4.7 MB | Shareware | $149 |  Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print... |
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| Global Site Support 1.12 | 290.5 KB | Shareware | $23 |  Whether you are a webmaster of a personal website, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing customer communication and support.
Global Site Support is a fully supported enterprise Customer Relationship Management (CRM) / Help Desk solution designed to help you manage all email and other forms of correspondence with your customers.
You are not required to... |
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| Easy-CSS 1.01 | 9.3 MB | Shareware | $99 | | For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician.... |
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| Other popular software in this category |
| Title / Version / Description |
Size |
License |
Price |
| logonmypc 3.6 | 625.6 KB | Shareware | $6 |  LogOnMyPC is the next level Web-based service that allows you to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, programs,share drivers) from anywhere.Log off your PC when you left office, log on your PC at... |
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| Horizon CRM 1.70.401 | 33.4 MB | Freeware | |  Horizon is a powerful CRM with links to Sage & Quickbooks
Features include
Contact Management, Marketing Campaigns, Opportunities, Quotations, Sales Orders, Invoicing, Purchase Orders,
Links to Sage Line 50 and Quickbooks, Diary, Email Centre, Document Library, Help Desk with Knowledge Base,
Service Level Agreements, Customer asset tracking, RMA, Issue tracking plus much more
Look after your customers before someone else does !! |
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| Adventnet ManageEngine ServiceDesk Plus 6 | 33.1 MB | Freeware | |  ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
... |
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| Polar Help Desk Free 4.1 | 9.5 MB | Freeware | |  Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while... |
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| LibertyControl (For Palm) 1.2.1 | 3.2 MB | Shareware | $19.95 | | Imagine having the liberty to remotely control your laptop or desktop with your Palm PDA or SmartPhone. This is exactly the power that LibertyControl gives you, allowing you total control of your desktop using bluetooth technology. LibertyControl gives you a world of opportunity to control anything such as PowerPoint, WMP Playlists, Browser, Desktop/Mouse or PowerPoint presentations. With LibertyControl, you can now give outstanding... |
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