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| Business
/ Helpdesk & Remote PC
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| Polar Help Desk Free 4.1 |
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Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models
Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk
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| StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0 | 14.3 MB | Shareware | $199 |  StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the... |
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| ieSupportManager 1.63 | 15.4 MB | Shareware | $630 |  ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy... |
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| Knowledgebase 2008 1 | 14.8 MB | Demo | $299 |  Add a professional self-serve knowledgebase to your website. Allow your customers to quickly find solutions to product issues without having to submit support tickets or call your support department. Improve employee and partner productvity by elminating the time wasted searching through separate systems and paper documents. Create a secure, centralized knowledgebase that can be updated at any time from anywhere using a standard browser.... |
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| ISBN Barcode Generator 3.0.3.2 | 3.9 MB | Shareware | 1260INR |  Download barcode label creator application to create bar code images of customized resolution of various ranges. Professional barcode image creator tool is used for several organizations whose key products are identification cards, video tape labels, CD labels, food products, price marking, pharmaceutical products etc. Barcode image creator wizard allows you to fully customize bar code Caption colour, Caption font, Barcode colour, Background... |
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