| | | | | | | | | | | | | | | Business / Helpdesk & Remote PC
Public Folder HelpDesk for Outlook - 9.2.5 |
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or GAL. Open tickets are stored in Outlook and in an Access.
| | | | | Software Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007. | | Software Requirements: | | Exchange Server 5.5 or later | | This software is designed to run on the following operating systems: | | Windows 2000, Windows, Windows 2003, Windows XP | | Public Folder HelpDesk for Outlook Keywords: | | Outlook, Support, Issue Tracking, Helpdesk, Call Center, Customer Support, Help Desk Software, It Help Desk, Itil, Help Desk Solution | | Download Link of Public Folder HelpDesk for Outlook 9.2.5: | | | | | | | | | Feedback Summary: | Show All Feedback (0) | | | |  | | | | | Public Folder HelpDesk for Outlook related software | | Title / Version / Description | Size | License | Price | | Polar Help Desk 5.0 | 16.8 MB | Trial | $150 |  Polar Help Desk is a web based help desk that helps you organize support department. With email integration, incident management enables your organization to manage support services to your employees and customers through a central help desk portal. Key advantages: - Incorporate proven Incident Management process based on ITIL and best practices procedures. - Email integration and automation from multiple mailboxes via POP/IMAP. -... |
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