Business / Helpdesk & Remote PC

ServiceDesk Standard Edition - 2014.2.0

Simple ready to use service management software to manage Service Contracts and Customer Complaints.





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Rating: 5 Stars5 Stars5 Stars5 Stars5 Stars
Current Version: 2014.2.0
Release Date: Aug 13, 2014
License: Demo
Price: $8
Downloads: 15


Software Description:
ServiceDesk is simple ready to use software, useful for service oriented firms to systematically manage Service Contracts and Customer Complaints.

ServiceDesk:
- Provide best after sales service
- Eliminate paperwork
- Reduce Turn around time by timely responding to customer complaints & queries
- Increase Customer Satisfaction and win more loyal customers
- Improve Product/Service Quality by addressing the recurring issues

ServiceDesk Features:

1. Service Contract
- Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork.
- Easily identify customers within Warranty, AMC or other contracts.
- Track duration of contract and stay informed about the contracts that is active, expired or due for renewal.
- Fetch customer contract and service history information at your finger tips while attending the service call.

2. Contract Management in ServiceDesk enables you to:
- Create Contract
- Renew contract
- Track Contract status i.e. Expired or Active

3. Complaint Management:
Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it never goes unattended.

4. Complaint Management is quiet simple in ServiceDesk.

5. It covers 3 important stages i.e.
- Registering Complaint
- Assigning it to Service Executive
- Complaint Closure

6. The different stages of complaint gives you the insight on status of complaint whether it is solved or pending

7. Service Desk Installation
ServiceDesk is windows based application and can be easily installed
Just Download, Install and Get Started.
Software Requirements:
Microsoft .Net 2.0 Framework

This software is designed to run on the following operating systems:
WinVista, WinServer, Windows XP, Windows Vista, Windows Server, Windows 8, Windows 2003, Windows 2000, Win7 x64, Win7 x32

ServiceDesk Standard Edition Keywords:
Help Desk Software Service Software Service Center Software Service Desk Complaint management Service CRM Field Software Service Contract Field Service Manager It Service Desk

Download Link of ServiceDesk Standard Edition 2014.2.0:

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ServiceDesk Standard Edition - 2014.2.0 Screenshot

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