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Business
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The Help Desk Toolkit - 2.5 |
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
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Software Description:
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
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| Software Requirements: |
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No specific requirements
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| This software is designed to run on the following operating systems: |
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Windows 3.x, Windows, Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Palm OS 1.0, Palm OS, Palm OS 4.0, Mac OS X, Macintosh, Linux, Windows CE,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Mac Other,Unix,Linux,MS-DOS,BEOS
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| Keywords: |
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Help Desk, Help Desk Software, Help Desk Application, Dms Help Desk, It Help Desk Software, Help+desk+software, Free Help Desk Software, Computer Help Desk
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| The Help Desk Toolkit related software |
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| Macros 1.01 | 951.8 KB | Shareware | $29.95 | | Macros - Help Desk Reply Automation and Macro Software.
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it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks. |
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| Been There Done That 2006 | 4.2 MB | Shareware | $169 |  Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The... |
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| Problem Solved 4.6 | 6.0 MB | Shareware | $199 | | Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost. |
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