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| Universal FAQ Manager 2008 2.1 |
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Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money immediately, pay for themselves in months, and continue delivering higher levels of customer satisfaction year after year. Such support software serves both internal customers and external customers and is scalable. With the bold claim of saving businesses time and money, is such software actually worth it? Cold cash-on-cash return on investments often are 1,000% in Year 1 – you can easily calculate ROI. The positive impact on staff and customers cannot be calculated in the same way – but the financial term for it is goodwill, which is an asset that can be determined, and is often attributed to the power of the brands of a business. Yet every business today must get customer service right or will not be around tomorrow. The greater picture is that if management does not find and implement systems that free up resources to be deployed at higher, more productive levels and generate more revenue more easily, it opens itself to great risk of being marginalized in the market by both customers and competitors – in the same way that leadership in today’s software markets has little correlation with leadership tomorrow – unless the leader continues to show leadership and improvement. To evaluate FAQ Management Software, experts strongly recommend first looking closely for its overall ease of use before any specific features. Why? Any software company that releases customer support software, specifically FAQ management software, that does not serve its own customers well is not executing quality service in their product or business: installing, configuring, and ongoing maintenance can take time, and the more complex the steps, the more that can go wrong. In such cases, be afraid. Be very afraid and run away very fast.
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| Universal FAQ Manager 2008 related software |
| Title / Version / Description |
Size |
License |
Price |
| FAQ Organizer Deluxe 2.7 | 9.1 MB | Shareware | $75 |  FAQ tracking software for Windows: database management system with ready to use faq-tracking database solutions. Our database software solution allows you to record, organize, and manage information about frequently asked questions. FAQ data manager is easy to use and very intuitive. You can use databases included in the software or you can quickly define and build your FAQ database solutions. Our database organizer comes with features: Access... |
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| Active Web Helpdesk 2 | 520.0 KB | Shareware | $749 |  Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and... |
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| Stauri FAQtaur 2.0 | 1.4 MB | Shareware | $39.95 |  Stauri FAQtaur 2.0 is a complete system for creating virtual characters for your web site. Stauri FAQtaur 2.0 will allow you to:
o Quickly create a knowledge base of facts from existing documents and web pages
o Link questions directly to facts or answer using in-built natural language capabilities
o Create sound files from your knowledge base allowing your character to speak
o Web page customization requiring no programming... |
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| KnowledgeBase Deluxe 2.7 | 9.1 MB | Shareware | $75 |  Knowledge Base management software for Windows users. Intuitive and powerful database management features allow you to record, organize, and manage frequently asked questions, technical issues, product specifications, or any other general information. Organizer's intuitive interface and ready-to-use kb database management solutions make it easy to set up and use. You can start using Knowledge Base Organizer with the database templates included... |
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| ManageEngine SupportCenter Plus 6.5 | 31.3 MB | Freeware | |  ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Trouble Ticketing
Automatically convert the emails sent to Help... |
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| CMS CRM 3.05 | 2.0 MB | Shareware | $189 |  CMS CRM is a Customer Relationship Management (CRM) system designed to help you effectively manage your customer base.
CMS CRM enables you to implement a customer-centric focus within your business to maximise relationships with your customers and increase your business profitability through customer loyalty and marketing/sales opportunities. Store information about customers,contacts,products,prospects,sales,accounts plus lots more!
CMS CRM... |
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| Radix 3.5 | 26.5 MB | Freeware | |  Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication.
Radix includes several sophisticated and fully integrated modules: Help Desk, Knowledge Base, Time Tracking, Contact Management, Email Client, Appointment Scheduling, Project Tracking, Expense Tracking, Employee Signout Board,... |
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| AnswerTool 2.3.1 | 1.2 MB | Shareware | $29.95 |  Turn email answers into assets! Save your answers with AnswerTool, then reuse them again and again; You will never have to worry about re-typing a response. Quickly handle common questions to dramatically improve your productivity. Improve customer satisfaction with clear, consistent answers. AnswerTool works with your existing email and CRM infrastructure to preserve your investment. This is a great tool for customer support, investor... |
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| rapidHELP 2.1 | 45.0 MB | Demo | | | This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account... |
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| General Knowledge Base 2.3.1 | 13.4 MB | Shareware | $49 |  General Knowledge Base is an innovative Knowledge Management software allowing an easy and effective management of all types of knowledge bases. With its intuitive user interface, it is easy to create, capture, and store in one location all types of documents and files and have fast retrieval when required.
To improve knowledge sharing, it provides an easy access to an organization's knowledgebase either on LAN, VPN, WAN or over Internet... |
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