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| The Help Desk Toolkit - 2.5 |
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
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| |  | | Help Desk for IIS is a web-based help desk software solution for delivering
customer service and support. It easily installs on your web server as ISAPI
extension for Microsoft Internet Information Services. You don't need any
additional software for your customers or technicians except web browser.
Open support requests via login or send an email to create a support ticket.
Help Desk for IIS gives you the ability to improve productivity of your IT
service team. It keeps your company... | Size: 4.1 MB License: Shareware Price: $199
Platform: Windows XP, Windows NT, Windows 2000, Windows 2003 | 
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|  | | Password randomization of your common accounts on all your systems. Web based interface allows your Help Desk to get the current password in effect for each system. SQL Server based solution. | Size: 10.3 MB License: Shareware Price: $9999
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Macros - Help Desk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved by your support staff can reduce help desk costs and save you thousands of dollars and free them up to do other tasks. | Size: 951.8 KB License: Shareware Price: $29.95
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. All products ar e100 percent web browser based. | Size: 297.0 KB License: Shareware Price: $800
Platform: Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Problem Solved! 4.6 is a comprehensive but easy to use help desk program which includes both a windows based application and a mini-http server that you have running in less than an hour. The web interface is generated dynamically so you do not need to know Java, CGI-Bin, Active Server Pages or even HTML. A wide variety of reports can be filtered using the Query Wizard. Multi user ready no extra cost. | Size: 6.0 MB License: Shareware Price: $199
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Jitbit Help-Desk - customer support and knowledge-base software. Jitbit HelpDesk is a web based IT help desk software (also called "trouble ticket software" or "issue tracking software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. FREE evaluation version has no expiration. | Size: 542.1 KB License: Shareware Price: $249
Platform: Windows XP, Windows 2000, Windows 2003, Windows Vista |
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|  | | Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can record and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive. It is suitable for any business, big or small, and has many advanced security features. | Size: 3.9 MB License: Shareware Price: $120
Platform: Windows 3.x, Windows 95, Windows 98, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 2003, Windows CE |
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|  | | Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.
Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile.
Sinergia's business logic is implemented using Windows Workflow Foundation. | Size: 4.4 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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| | | tApCalc Desk is a handy desk calculator for Pocket PC. It provides a simulated paper tape that allows users to record calculations and save them for future reference. Paper tape simulation has many advantages. You can start a calculation and continue adding new calculations till you have entered all data, you can edit wrong data in the calculation without re-entering all data again, you can recalculate the calculations recorded and edited on the tape. The tape can also be saved as a txt file... | Size: 696.0 KB License: Demo Price: $7.95
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|  | | QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties. You don't need to hire a consultant to get a mulituser capable... | Size: 7.1 MB License: Shareware Price: $299
Platform: Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003 |
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|  | | versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client... | Size: 7.3 MB License: Freeware
Platform: Windows 2000, Windows XP, Windows 2003 |
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| | | GenSaver is a screen saver based desktop messaging system allowing your PC to collect messages for you whilst you are away from your desk. The type of messages you would normally find stuck to your monitor on small pieces of sticky paper which are easily mislaid and may also contain unintelligible handwriting!Visitors to your desk can leave messages which appear on your screen as virtual sticky notes - if privacy is required then the "Private Message" selection will store the message to a... | Size: 307.0 KB License: Shareware Price: $15
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP |
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|  | | AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html pages for quickly recording, updating or searching data via browser. T The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and email... | Size: 26.2 MB License: Shareware Price: $549
Platform: Windows 2000, Windows XP, Windows 2003 |
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|  | | Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them.
With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special... | Size: 22.0 MB License: Shareware Price: $129
Platform: Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000, Windows 2003, Windows Vista |
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|  | | Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them.
With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special... | Size: 22.0 MB License: Shareware Price: $129
Platform: Windows 98, Windows Me, Windows XP, Windows NT, Windows 2000, Windows 2003 |
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|  | | Been There, Done That is an affordable help desk program designed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record information about your users, their computers, peripherals, software and their problems. Now includes a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The user interface has also been updated. | Size: 4.2 MB License: Shareware Price: $169
Platform: Windows 98, Windows 2000, Windows XP |
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|  | | Desk Doctor is a new way of tackling RSI for computer workers. With Desk Doctor you avoid the chronic illnesses, like carpal tunnel syndrome and tendonitis, which are now workplace epidemics. The program deals actively with the precise parts of the body that show even first signs of a problem and even before you feel them.
With Desk Doctor you make regular assessments of your entire upper body using orthopedic tests right at your desk. Interpreting these tests, and formulating a special... | Size: 29.0 MB License: Shareware Price: $129
Platform: Mac OS X |
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|  | | Cool Desk is a virtual desktop manager. Ever wish to have several screens on your computer? Cool Desk creates up to 9 virtual desktops and allows you to have different windows in each of them. The desktop manager window has a skinnable interface and allows you to switch from one desktop to another with a single mouse click. You can easily minimize, maximize, close, move from one desktop to another and even drop windows to the system tray area (near the clock) using the dockable "Windows... | Size: 1.0 MB License: Shareware Price: $24.95
Platform: Windows 95, Windows 98, Windows NT, Windows 2000 |
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|  | | JiJiTechnologies Password Reset is a web based password reset management system that allows users to reset their password. It provides the ability to delegate password management to the help desk. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity.
Features:
1. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.
2. Supports Password Reset/Unlock... | Size: 4.1 MB License: Freeware
Platform: Windows 2000, Windows 2003, Windows Vista, Windows XP |
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|  | | Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors just need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance... | Size: 10.6 MB License: Shareware Price: $799
Platform: Windows 2000, Windows XP, Windows 2003, Linux |
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| | | Numara FootPrintsThe Service Desk Management Solution with Unequaled Time to ProductivityUnprecedented in its ease of implementation and configuration, NumaraOao FootPrints® is the most comprehensive and flexible Service Desk Management Solution on the market today.Numara FootPrints is designed to help companies:OCo Align their service desk management functions with the needs of the businessOCo Replace an existing service desk management solution that is not scalable, too expensive to... | Size: 195.3 MB License: Demo
Platform: Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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|  | | Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.
Key advantages:
- Source... | Size: 9.5 MB License: Freeware
Platform: Windows XP, Windows 2000, Windows 2003 |
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|  | | Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.
As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control.
Key advantages
- Easily... | Size: 9.2 MB License: Shareware Price: $200
Platform: Windows XP, Windows 2000, Windows 2003 |
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| | | Response, the back edge of your company.
A central programme that supports all your venture’s important processes. It is a realised dream which thousands of entrepreneurs today tries.
Response prove that dream. This modular built software helps evolve your company to transparent, efficient and increase-specific surroundings. Towards a venture with a back edge.
Implementing Response is however more than software install. The programme has been based on 6 years intensely succeeds of... | Size: 7.9 MB License: Shareware Price: $949
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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| | | Desk Clock is a clock application. The following features are included:* Choose from three clock styles: Analog, Digital, and Text. The analog clock includes a seconds hand. * Set a reminder that can display a message, play a sound, and/or run a program. * Show a second clock for an alternate time zone with your choice of clock style. * Many customizeable options that control the look and feel of the clock. * Quick reference calendar. * Easy to setup and use. | Size: 2.2 MB License: Freeware
Platform: Windows 95, Windows 98, Windows Me, Windows NT, Windows 2000 |
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|  | | Easily record, update and report on users, computers, peripherals, software, user training and support issues. Updated interface, new charts and graphs, integrated backup and restore. Don't let the name fool you, this affordable help desk program is comprehensive and may be just what you need for a small IT Help Desk operation. | Size: 9.7 MB License: Shareware Price: $179
Platform: Windows 95, Windows 98, Windows NT, Windows 2000 |
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|  | | Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. When you search for a phrase, Instant Knowledge Base will count the number of matches on search words, and give extra weight if all words are matched, then rank the search results accordingly. Perfect for Help-Desk applications and perfect for... | Size: 55.6 MB License: Shareware Price: $29.99
Platform: Windows 2003, Windows Vista, Windows XP |
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|  | | tApCalc Desk is a handy desk calculator for Pocket PC. It provides a simulated paper tape that allows users to record calculations and save them for future reference. Paper tape simulation has many advantages. You can start a calculation and continue adding new calculations till you have entered all data, you can edit wrong data in the calculation without re-entering all data again, you can recalculate the calculations recorded and edited on the tape. The tape can also be saved as a txt file... | Size: 0 License: Shareware Price: $7.95
Platform: , Windows CE |
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| | | Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console, report builder, Remote Desktop and much more at an incredible price. | Size: 4.6 MB License: Demo Price: $199.95
Platform: Windows NT, Windows 2000, Windows XP, Windows 2003, Windows Vista |
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