call center

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Terrasoft Call Center - 2.8

Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts according to the established rules.

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Rating: 0 Star0 Star0 Star0 Star0 Star
Current Version: 2.8
Release Date: Jan 10, 2005
License: Shareware
Price: $2490
Downloads: 592

More on Call Center
Dialgo Personal Call Center 2.5Data Added 1: June 21, 2007   
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal Call Center v2.0, you can program your computer to have spoken dialogues over your phone with full bloodied email (Internet) manipulation. You can connect to the Internet, download and read aloud emails, send auto reply emails or simply use...
Size: 4.4 MB License: Shareware Price: $199 
Keywords: Answering Machine - Call Center - Caller Id - Dialogic - Digits - Modem - Phone - Sapi 5 - Speech - Sunnybeach

Call Center Manager 8.5.2Data Added 1: December 02, 2012   
Call Center Manager. Agent Management Agent Monitor Call Center.
Call Center Software for smart call center management. Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new...
Size: 367.0 KB License: Demo 
Keywords: Agent Management - Agent Monitor - Call Center - Call Center Management - Call Center Report - Call Center Software - Contact Center - Contact Center Software - Ftc S Safe Harbor Requirement - Predictive Dialer

Call Center CRM 8.6.2Data Added 1: April 08, 2013   
Call Center CRM. Auto Opt-out Management Call Center Auto D Call Center Crm.
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: - Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record. - Automatically save and manage Customer Opt-Out and Contact Preferences Records customer opt-out selections for your auto dialing or predictive...
Size: 402.0 KB License: Shareware Price: $1499 
Keywords: Auto Opt-out Management - Call Center Auto D - Call Center Crm - Call Center Dialers - Call Center Ivr - Call Center Management - Call Center Predictive Dialer - Customer Data Management - Customer Relationship Management - Predictive Dialer

Inbound Call center Profit Book 1 1Data Added 1: July 28, 2012   
Inbound call center: Why and Why not? Every successful business reaches a point where they can no longer handle all of their customer requests or calls on their own. There are many reasons for the same. Some of them are: 1. Too many customers calling at the same time. 2. Customers calling at non-operational hours. 3. You are in an important business meeting. Now what are the options that you have as a business owner? 1. Have an answering machine or voice mail to greet your customers. 2. Hire...
Size: 1024 B License: Freeware 
Keywords: Business Process Outsourcing - Call Centers - Offshore Outsourcing - Onshore Outsourcing - Outsourcing

Dictation Buddy 2.1Data Added 1: June 21, 2007   
Dictation Buddy. Audio Call Recording Call-center Recording.
Dictation Buddy is a Windows based program that records your voice from a microphone or telephone connection and saves the recording as a compressed sound file that you can play, edit, send, or publish. Dictation Buddy can be used to transcribe a recording or to record phone conversations from a single phone or in call-center environments The main features of Dictation Buddy include: - Automatic sound activation features mean that recording starts when audio sounds are detected -...
Size: 809.5 KB License: Shareware Price: $32.95 
Keywords: Audio - Call Recording - Call-center Recording - Cassette - Dictation - Microcasstte - Microphone - Monitoring - Mp3 - Phone

iReferent Light 3.02Data Added 1: May 24, 2007   
iReferent Light. Address Book Call.
Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the database any (!) number of the description fields, from name of your pet to your boss car mark. But for all that you might fill only those specific fields in every record, which are really necessary. Also...
Size: 1.5 MB License: Shareware Price: $20 
Keywords: Address - Book - Call - Center - Contact - Crm - Custom - Customer - Database - Directory

Rander 3.0Data Added 1: June 21, 2007   
Rander. 1232 Accounting Call Center.
Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives you a basic call center functionality. Your employees can handle more calls in the same amount of time and you can provide your customers with even better care. Rander displays real-time PBX call...
Size: 2.4 MB License: Shareware Price: $149 
Keywords: 1232 - Accounting - Call Center - Computer - Cti - Dial - Integration - Kx-td - Kx-td1232 - Kx-td500

Request Tracker 3.1Data Added 1: August 09, 2007   
Request Tracker. Call Center Crm Customer Relations Management.
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is...
Size: 4.7 MB License: Shareware Price: $149 
Keywords: Call Center - Crm - Customer Relations Management - Customer Resource Management - Customer Service - Help Desk - Helpdesk - Kms - Resource Management - Service Report

PrettyMay Call Center for Skype Added 1: October 07, 2008   
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call Distribution (ACD), call recording and personalized voicemail capabilities - and a lot more as well. To learn numerous benefits to use a software-based Skype PBX / PABX,Please check out
Size: 6.6 MB License: Shareware Price: $200 

ErlangB for Pocket PC 1.1Data Added 1: February 22, 2010   
L3s ErlangB is a highly specialized application, intended for telecom network analysts, pbx resellers, call center operators, and voice service providers. It implements the widely used telecommunications circuit group sizing algorithm, Erlang-B, to predict how many circuits will be necessary to carry a given duration of telephone calls. To operate the software, enter the values for busy hour offered traffic (in minutes) and the desired grade of service (probability of call blocking, where...
Size: 450.0 KB License: Demo Price: $44.95 
Keywords: Call Center - Communications - Erlangb - Erlangb For Pocket Pc 1 1 - For Pocket Pc - L3s - L3s Erlangb - Network Analysts - Pocket - Pocket Pc 1 1

Call Center Services & Recruitment Proce 1.0Data Added 1: March 05, 2013   
HOGO is a contact center and transaction processing services provider different kind of services like Search Engine Optimization services at affordable costs Internet Marketing, Call Center Services all over the world Public Domain
Size: License: Freeware 

call center solutin 1.0Data Added 1: April 04, 2013   
call center solutin. .
call center solution is an application that groups together 3 software open source: a CRM (Sugarcrm), a software of management of tickets (OTRS) and a platform of telephone communication (Asterisk) Public Domain
Size: License: Freeware 

Orca Call Center Platform 1.0Data Added 1: April 05, 2013   
Orca is a web based call center platform written in PHP 5 / Javascript using the Zend Framework, JQuery and Asterisk, utilizing these frameworks will allow for a more reliable platform and focus can be placed on innovation and not re-creation. MIT License
Size: License: Freeware 

Call Center Manager Gui Element 1.0Data Added 1: April 23, 2013   
Call Center Manager Gui Element. .
This Gui Element is used by Voicent Call Center Manager to track and update statistics. The Statistic Monitor used by Voicent Call Center Manager
Size: 113.2 KB License: Freeware 

Manager Call Center over Asterisk 1.0Data Added 1: June 28, 2013   
Manager Call Center over Asterisk. .
The project's purpose is allow supervise a call center based on the Asterik PBX allowing generate reports about call center activity, e.g. agents activity, taken calls, lost calls. All this through web-interfase interfase written in PHP. GNU General Public License (GPL)
Size: License: Freeware 

Advanced Call Center 6.0Data Added 1: August 09, 2007   
Advanced Call Center. Call Call Forward Call Recording.
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording. Advanced Call Center can send call notifications to your pager and voice messages over e-mail. It can also block certain types of incoming calls, even without Caller ID information. Advanced Call Center...
Size: 2.3 MB License: Shareware Price: $39.95 
Keywords: Call - Call Forward - Call Recording - Caller - Caller Id - Conversation - Monitor - Paging - Phone - Record

Svarog Call Contact Center 1.0Data Added 1: April 05, 2013   
Svarog Call Contact Center. .
Svarog is a real time web based call center which is based on AsteriskPBX, including technologies such as portlets, ajax (DWR/Dojo), jsf (MyFaces) and SpringFramework. GNU General Public License (GPL)
Size: 91.1 KB License: Freeware 

Axon Virtual PBx System 1.20Data Added 1: June 21, 2007   
Axon Virtual PBx System. Axon Call Conductor Call Controller.
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business. Features ~ Manages...
Size: 323.2 KB License: Freeware 
Keywords: Axon - Call Conductor - Call Controller - Call Delegation - Call Delegator - Call Manager - Pbx Controller - Pbx Delegation - Pbx Director - Pbx Manager

Abandon Call Monitoring Tool 1.2.3Data Added 1: July 18, 2013   
Abandon Call Monitoring Tool. .
This monitoring server uses Avaya TSAPI library, it monitors incoming calls from Avaya VDN and display the abandon and short duration calls information for call center operation. Displays abandoned calls of monitored VDN Displays short duration calls of monitored VDN Stores abandon and short duration call data in MySQL or MSSQL database Calculates moving average of abandon and short duration call rate Other License
Size: 453.1 KB License: Freeware 

AACC - Asterisk Advanced Call Center 1.0Data Added 1: March 27, 2013   
AACC - Asterisk Advanced Call Center. .
A complete contact center solution for the Asterisk PBX, capable of handling inbound and outbound campaigns. Provides an agent toolbar for CTI. For managers an admin panel controls every aspect of the call center. Stunning historical and realtime stats. GNU General Public License (GPL)
Size: License: Freeware 

Toll Free Call Queuing 1.0Data Added 1: June 20, 2013   
toll free queuing allows your call center or inbound application to be able to handle enormous amounts of inbound toll free or DID calls Academic Free License (AFL)
Size: License: Freeware 

CRM Dashboard 9.0.5Data Added 1: April 13, 2014   
CRM Dashboard. Auto Opt-out Management Call Center Auto Dialer Call Center Crm.
Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization. Key Features: - Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard. -...
Size: 402.0 KB License: Freeware 
Keywords: Auto Opt-out Management - Call Center Auto Dialer - Call Center Crm - Call Center Ivr - Call Center Management - Call Center Software - Call Center Solutions - Crm - Customer Data Management - Customer Relationship Management

Live Chat Added 1: September 14, 2007   
Live Chat. Call Center Instant Messenger Language Translation.
A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and you also can talk to all your friends today on the top 7 insant messenger systems out there. NEW! Auto Chat Starter, Full Screen Mode, and Operator Productivity Graphs! Now you can CHAT LIVE...
Size: 6.4 MB License: Freeware 
Keywords: Call Center - Instant Messenger - Language Translation - Live Chat - Site Monitor - Skype - Voip - Web Statistics

miOOt Live chat 3.4Data Added 1: April 12, 2010   
miOOt Live chat. Call Center Call Center Services Chat Software.
miOOt live chat is a visitor tracking and live chat software tool, which captures the visitor's info on a real time basis and provides opportunity to initiate a live help communication channel with the visitor to your web site. In other words miOOt live chat is your virtual customer support representative and keep watching the visitors and enables one-on-one live support assistance in real-time. Benefits of live chat software: The traditional way of providing customer support service...
Size: 1.4 MB License: Shareware Price: $9 
Keywords: Call Center - Call Center Services - Chat Software - Crm - Customer Support - Invite Chat - Live Chat - Live Chat Services - Live Chat Software - Live Help

Activa for Asterisk 1.8.4Data Added 1: August 09, 2012   
Activa brings the Asterisk IP PBX to the call center. Built on top of Asterisk, Activa components enable successful call center implementations adding value in areas such as computer telephony, screenpop&click2dial, agent control, automatic dialing...
Size: 3.7 MB License: Freeware 

asterCRM 386Data Added 1: July 30, 2012   
asterCRM. .
asterCRM is a call center software for asterisk based VoIP system, also it has some CRM functions. It provide useful features such as pop-up, predictive dialer, click to call, extension status .... astercrm could work with all asterisk based system.
Size: 606.8 MB License: Freeware 

Nhabla-queue 1.0Data Added 1: July 20, 2012   
Nhabla-Queue: Is a Asterisk report system for inbounds call center campaigns, provide many reports with useful information and graphics for analysis, which can be printed on PDF.
Size: 3.7 MB License: Freeware 

Call Center Information Manager 1.0Data Added 1: August 03, 2013   
The CCIM is a set of tools designed to fit in most contact centre environments. CCIM is an attempt to port the original Call Center Assistant (based on the .Net framework) to a more open platform. GNU General Public License (GPL)
Size: License: Freeware 

Smart eBusiness Suites 1.0Data Added 1: March 15, 2013   
Smart eBusiness Suites is a web-based, portal-based eBiz (ERP/POS/BI, eCommerce/CRM/Call-Center, HRM/ECM) that integrated from the state of the arts 3rd-party open-sources and apply the model-driven development as well as meta application dictionary. Mozilla Public License 1.1 (MPL 1.1)
Size: License: Freeware 

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