customer service

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Customer Service Database Software - 7.0

This software offers a solution for users who want to create and manage customer service calls and interactions. There are fields for entering customer, comments, category, opened by, priority, opened date, resolved date.





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Rating: 0 Star0 Star0 Star0 Star0 Star
Current Version: 7.0
Release Date: Oct 2, 2014
License: Shareware
Price: $19.99
Downloads: 5


More on Customer Service
StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0Data Added 1: June 21, 2007   
StromaSoft CRM Customer Service Helpdesk - Outlook Edition. Call Center Call Logging Crm.
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in...
Size: 14.3 MB License: Shareware Price: $199 
Keywords: Call Center - Call Logging - Crm - Customer Relationship Managements - Ecrm - Help Desk - Helpdesk - Incidents - Instant Messaging - Newsletter



Easy-CSS 1.01Data Added 1: June 21, 2007   
Easy-CSS. Appointment Calendar Call Center.
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the...
Size: 9.3 MB License: Shareware Price: $99 
Keywords: Appointment - Calendar - Call Center - Contract - Crm - Crm Software - Customer - Customer Request - Customer Service - Customer Service And Support



Chat Interface for Operator 1.4Data Added 1: June 21, 2007   
Chat Interface for Operator. Customer Chat Customer Service Customer Service Software.
Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's...
Size: 478.7 KB License: Shareware Price: $8.99 
Keywords: Customer Chat - Customer Service - Customer Service Software - Live Assistance - Live Chat - Live Help - Live Support Chat Software - Online Chat Live Chat Software - Sales Chat - Support Chat



Querybot Web Knowledgebase/FAQ 1.3Data Added 1: May 24, 2007   
Querybot Web Knowledgebase/FAQ. Autoresponder Base Crm.
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains...
Size: 2.9 MB License: Shareware Price: $19.95 
Keywords: Autoresponder - Base - Crm - Customer - Email - Faq - Frequent - Html - Knowledge - Knowledgebase



ManageEngine SupportCenter Plus 6.5Data Added 1: November 29, 2007   
ManageEngine SupportCenter Plus. Customer Service Management Software Customer Support Software Request Tracking.
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users...
Size: 31.3 MB License: Freeware 
Keywords: Customer Service Management Software - Customer Support Software - Request Tracking



Skymol Communicator Live Help Software 3.0Data Added 1: May 21, 2010   
Skymol Communicator Live Help Software. Customer Service Software Customer Support Help Desk.
Skymol Communicator is a Software-as-a-Service (SaaS) customer service and live chat, live help system using Voice, Video, Text Chat communication forms through your web site. Skymol offers on-demand live chat software, help desk software for online sales and customer support. Our web-based solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without...
Size: 2.0 KB License: Shareware Price: $34.95 
Keywords: Customer Service Software - Customer Support - Help Desk - Helpdesk Software - Live Help - Live Support - Live Video Chat - Proactive Chat - Real-time Site Monitoring - Voice Chat



LiveChat 6.1.1.0Data Added 1: January 05, 2011   
LiveChat. Call Center Call Center Software Customer Service.
LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features...
Size: 15.1 MB License: Comercial Price: $36 
Keywords: Call Center - Call Center Software - Customer Service - Live Chat - Live Chat Software - Live Chat Solution - Live Help - Live Help Software - Live Support - Live Support Software



PacketTrap PSA 1.1Data Added 1: September 06, 2012   
PacketTrap PSA. Crm Customer Portal Customer Service.
Transform your service management into an efficient, dare we say, enjoyable process. Software should be intuitive and easy-to-use, not complicated and confusing. That's why PacketTrap has created an easy to use yet powerful interface that even your techs enjoy using. Whether you are using spreadsheets and sticky notes or clunky software, companies like yours will surely benefit from significant time savings and a dramatic increase in profitability. PacketTrap's integrated solution delivers an...
Size: 19.0 KB License: Freeware 
Keywords: Crm - Customer Portal - Customer Service - Customer Support - Employee Scheduling Software - Labor Reports - Quickbooks Integration - Service Tracking - Staff Scheduling Software - Support Software



HelpDesk 7.0.3Data Added 1: May 05, 2012   
HelpDesk. Assign Customer Customer Service.
Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email;)....
Size: 2.7 MB License: Shareware Price: $299 
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SmarterTrack 7.0.4197Data Added 1: May 07, 2012   
SmarterTrack. Brand Communication Communications Portal.
SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency.
Size: 166.0 MB License: Freeware 
Keywords: Brand - Communication - Communications Portal - Customer Service - Helpdesk - Software Branding



EEI/AGA Customer Service Conf HD 2.2Data Added 1: April 10, 2014   
EEI/AGA Customer Service Conf HD. .
The EEI/AGA Customer Service Conference and Exposition is the premiere utility industry customer service conference. Utility professionals from all levels, vice president through analyst, will be present to learn and share new ideas. This yearss theme will be The New Energy Customer.
Size: 9.8 MB License: Freeware 


Esco Customer Service HD 2.0Data Added 1: September 22, 2014   
Esco Customer Service HD. .
This app is one of Esco's way to reach out to their clients and give them good service. Esco Customer Service app is a proof that our company supports our clients in the best service we can give by adding features on this app from safety measures on the lab and working safely with our products to online live support. One of the main features of the Esco Customer Service app is that, it lets the users send us defect reports in a more detailed manner by taking a photo of...
Size: 117.0 MB License: Freeware 


Queuing Model Excel 2.0Data Added 1: August 09, 2007   
Queuing Model Excel. Bizpep Business Costs.
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,...
Size: 150.9 KB License: Shareware Price: $27 
Keywords: Bizpep - Business - Costs - Customer - Excel - Flow - Line - Maximize - Minimize - Model



Ulysses CRM Suite 6.0Data Added 1: January 10, 2008   
Ulysses CRM Suite. Crm Software Crm Solutions Ulysses Customer Care.
The UlyssesŪ CRM suite is a comprehensive suite of business applications that enables organisations to effectively manage customer interactions. A powerful comprehensive customer service management system that also includes sales automation and marketing management. The UlyssesŪ suite is a complete customer care system that empowers organisations with the ability to deliver a quality and cost effective service that will maximise revenues and optimise efficiency. UlyssesŪ is fully...
Size: 246.4 MB License: Demo Price: $995 
Keywords: Crm Software - Crm Solutions Ulysses - Customer Care - Customer Relationship Management - Mobile Crm - Pocket Ulysses - Qms - Sales Marketing - Service Management - Ulysses 6i



SlottaTime 1 22Data Added 1: May 04, 2012   
SlottaTime. Appointment Customer Management Scheduler.
The SlottaTime Work Scheduling Application is the perfect software solution for Customer Service and Support businesses. SlottaTime is designed to serve as a scheduling system you can use to manage the staff and the equipment your business has. Features include: -Schedule and plan Customer service workloads for multiple Teams or Crews, -Calendar View of all work (Single, 5 , 7 or 10 Day views), -Manage Customers with Single or Multiple Sites...
Size: 7.6 MB License: Shareware Price: $700 
Keywords: Appointment - Customer Management - Scheduler - Service Appointment - Workload - Workload Planner



Boldchat Operator Client .NET 4.80Data Added 1: June 21, 2007   
Boldchat Operator Client .NET. Chat Contact Contact Manager.
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
Size: 4.6 MB License: Freeware 
Keywords: Chat - Contact - Contact Manager - Contacts - Crm - Customer - Customers - Email - Email Management - Email Manager



Business Letter Professional 2007 6.5Data Added 1: August 09, 2007   
Business Letter Professional 2007. Accountant Business Consultant.
Business Letter Professional includes more than 1600 typical business letter templates. With this software, you need not to hire a business letter expert to write for you, - you can write impressive and effective letters yourself with strengthened skills, less time and no extra money cost. The embedded text editor in this program allows you to edit, copy, paste, search, preview and save your letters. It also enables you to set an external e-mail program to send your finished letters...
Size: 1.6 MB License: Shareware Price: $39.99 
Keywords: Accountant - Business - Consultant - Customer - Home - Letter - Making - Manager - Marketing - Secretary



Boldcenter Operator Client .NET 4.13Data Added 1: May 24, 2007   
Boldcenter Operator Client .NET. Chat Contact Contact Manager.
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
Size: 4.2 MB License: Freeware 
Keywords: Chat - Contact - Contact Manager - Contacts - Crm - Customer - Customers - Email - Email Management - Email Manager



Skymol Live Customer Support Software 2.0Data Added 1: October 07, 2008   
Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams...
Size: 10.0 KB License: Shareware Price: $49.95 


Job Log 4. 2. 2000Data Added 1: August 13, 2012   
Job Log. Customer Support Help Help Desk.
Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and...
Size: 33.4 MB License: Shareware Price: $29.95 
Keywords: Customer Support - Help - Help Desk - Job - Support - Ticket - Track - Trackit - Work Order



Vancouver Limousine Service App 2.0Data Added 1: June 01, 2014   
Vancouver Limousine Service App. .
Absolute Styling Limousine offers superior chauffeured service to the Vancouver area. With a diverse fleet of vehicles we can meet all your transportation requirements. Our customer service lines are open 24 hours a day 7 days a week for your convenience. Let our professionally trained chauffeurs show you the Absolute way to luxury ground transportation. We are a member of the National Limousine Association.
Size: 6.3 MB License: Freeware 


Palm Springs At Your Service 2.3.0Data Added 1: September 02, 2014   
Palm Springs At Your Service. .
Welcome to Palm Springs@Your Service using the City of Palm Springs GO Customer Service Center. Ask a question, report an issue, or give input to the City of Palm Springs anytime or anywhere to communicate with Palm Springs City Hall 24/7. Just select your topic, take an optional picture, and submit. The app knows the location and sends to the appropriate City Staff. You can submit a request anonymously or include contact information and track the status of your request.
Size: 1024.0 KB License: Freeware 


Intuit Field Service Management Mobile 6.15.14.0Data Added 1: July 03, 2014   
Intuit Field Service Management Mobile. .
Intuit Field Service Management Mobile enables current Field Service Management users to log in as field technicians to access work order details, customer service and equipment service history, create invoices and process payments on the go. Intuit Field Service Management is a simple and powerful service management solution that lets you spend less time administering operations and more time improving your business. Intuits Field Service Management by Corrigo is...
Size: 5.1 MB License: Freeware 


Sage Mobile Service 1.0.6Data Added 1: August 29, 2014   
Sage Mobile Service. .
Empower your field technicians to deliver great customer service, so you get more referrals and repeat business, all while getting paid faster and increasing your cash flow. Using Sage Mobile Service, your field technician will arrive on time, pull up the customers history and current work order, complete the work order, and immediately process payment all while on site! Dispatchers and office personnel use the Sage Mobile Service web application to create, schedule,...
Size: 3.3 MB License: Freeware 


ProProfs Help Desk Software 1.1Data Added 1: October 14, 2018   
ProProfs Help Desk Software. Bug Tracking Software Customer Support Software Help Desk Customer Service.
A Help Desk software has revolutionized customer service industry. ProProfs Help Desk, the cloud-based help desk ticketing system is powered by collaborative email. When agents operate collaboratively, there is faster ticket resolution. A delightful customer experience is an offshoot of ticket prioritization, team commenting, and canned responses. Shared inbox feature of ProProfs Help Desk helps agents track emails from a simple e-mail-like interface. Their job becomes easy and hassle-free...
Size: 30.0 MB License: Commercial Price: $49 
Keywords: Bug Tracking Software - Customer Support Software - Help Desk Customer Service - Help Desk Software - Help Desk Ticketing Software - Issue Tracking Software - Service Desk Ticketing System



Radix 3.5Data Added 1: June 21, 2007   
Radix. Appointment Scheduling Client Invoicing Contact Management.
Radix will enable you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Radix includes several sophisticated and fully integrated modules: Help Desk, Knowledge Base, Time Tracking, Contact Management, Email Client, Appointment Scheduling, Project Tracking, Expense Tracking, Employee Signout Board, Products, Client Invoicing, Phone Messages, To Do,...
Size: 26.5 MB License: Freeware 
Keywords: Appointment Scheduling - Client Invoicing - Contact Management - Crm - Expense Tracking - Help Desk - Knowledge Base - Pim - Time Tracking



Help Desk for IIS 2.1Data Added 1: June 21, 2007   
Help Desk for IIS. Help Desk Helpdesk Support Desk.
Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company...
Size: 4.1 MB License: Shareware Price: $199 
Keywords: Help Desk - Helpdesk - Support Desk - Web Based - Web-based - Web-based Help Desk - Web-based Helpdesk



SELLmatix PocketPos 1.3.1.0Data Added 1: June 21, 2007   
SELLmatix PocketPos. Pocket Pc Point Of Sale Pos.
Point of Sale POS on Pocket PC in Restaurants sending orders to Kitchen and Bar printers by WiFi network connection for improved customer service and profitability. Very fast and easy to navigate. Most items can be sold with 3 taps of the stylus, with no need to navigate multiple levels of confusing icons. This saves time as the waiter does not need to take orders to the kitchen and can move from table to table and customers receive their orders more quickly. PocketPos is automatically...
Size: 376.0 KB License: Freeware 
Keywords: Pocket Pc - Point Of Sale - Pos - Software - Windows Mobile



IMbrella 3.1.21Data Added 1: June 21, 2007   
IMbrella. Archive Block Detect.
Easily deployed, IMbrella installs on any PC with access to your network and analyzes all traffic to detect, manage and archive traffic through public IM servers, including: MSN Messenger; Yahoo Messenger; and AOL Instant Messenger. IMbrella is invisible to your employees and requires no extra hardware, client applications or desktop maintenance. Flexible licensing allows you to add as few or as many features as you wish. Instant Messaging can help your business be more productive, but...
Size: 34.8 MB License: Shareware Price: $200 
Keywords: Archive - Block - Detect - Gate - Im - Secure - Secure Instant Messaging



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