customer service support

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ManageEngine SupportCenter Plus - 6.5

ManageEngine SupportCenter Plus is a complete web-based Customer Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy-to-use package for superior Customer Support.





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Rating: 5 Stars5 Stars5 Stars5 Stars5 Stars
Current Version: 6.5
Release Date: Nov 5, 2007
License: Freeware
Downloads: 279


More on Customer Service Support
Customer Service Database Software 7.0Data Added 1: October 12, 2014   
Customer Service Database Software. Access Answering Customer Service Calls.
This software offers a solution for users who want to create and manage customer service calls and interactions. There are fields for entering customer, comments, category, opened by, priority, opened date, resolved date.
Size: 2.7 MB License: Shareware Price: $19.99 
Keywords: Access - Answering - Customer Service Calls - Database Of Customers - Manage Multiple - Management - Managing - Paperwork - Phone - Priority



Radio Venezuela Online 1.0Data Added 1: July 27, 2014   
Radio Venezuela Online. .
*******FREE ADS****** * Customer Service Support * Search by radio name - Predictive Search * Favorites list * Song title and artist name (when available) * Airplay Support * iOS 6 optimization * iPad Support * iPhone 5 Support * Background Audio Support * Volume Control * Spectrum Analizer * FF and RW control * Facebook and Twiiter Support
Size: 8.2 MB License: Shareware Price: $0.99 


Radio Deutschland - Wecker + Aufnahme / Radio Germany - Alarm Clock + Recording 2.3Data Added 1: June 21, 2014   
Radio Deutschland - Wecker + Aufnahme / Radio Germany - Alarm Clock + Recording. .
? Radio Deutschland brings you 2300+ stations. Features: * Recording * Alarm Clock * Sleep Timer * Customer service support * Search by radio name * Favorites list * History of last played stations * Regular updates over the air * Song title and artist name (when available) * Twitter support * Advanced Alarm Manager - Multiple Alarms, Day Selection, iPod music / Radio station and more * "Wifi only" On/Off...
Size: 14.3 MB License: Shareware Price: $0.99 


Radio Ethiopia - Alarm Clock + Recording 1.4Data Added 1: January 13, 2014   
Radio Ethiopia - Alarm Clock + Recording. .
? Radio Ethiopia brings you stations: Sheger 102.1, VOA AMHARIC, Tigrigna, Sheger 2 102.1, Afaan Oromoo. Features: * Recording * Alarm Clock * Sleep Timer * Customer service support * Search by radio name * Favorites list * History of last played stations * Regular updates over the air * Song title and artist name (when available) * Twitter support * Advanced Alarm Manager - Multiple Alarms, Day...
Size: 14.3 MB License: Shareware Price: $0.99 


Radio Madagascar - Alarm Clock + Recording 2.2Data Added 1: May 13, 2014   
Radio Madagascar - Alarm Clock + Recording. .
? Radio Madagascar brings you: Radio Fahazavana 88.6 Radio Don Bosco 93.4 Dagoo Radio and Radio Vazogasy. Features: * Recording * Alarm Clock * Sleep Timer * Customer service support * Search by radio name * Favorites list * History of last played stations * Regular updates over the air * Song title and artist name (when available) * Twitter support * Advanced Alarm Manager - Multiple...
Size: 14.3 MB License: Shareware Price: $0.99 


Radio Australia Online 1.0Data Added 1: April 13, 2014   
Radio Australia Online. .
*******FREE ADS****** * Customer Service Support * Search by radio name - Predictive Search * Favorites list * Song title and artist name (when available) * Airplay Support * iOS 6 optimization * iPad Support * iPhone 5 Support * Background Audio Support * Volume Control * Spectrum Analizer * FF and RW control Radios Included: Radio Australia (English for the Pacific), News Radio (Melbourne, VIC), Brisbane...
Size: 8.8 MB License: Shareware Price: $0.99 


Easy-CSS 1.01Data Added 1: June 21, 2007   
Easy-CSS. Appointment Calendar Call Center.
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. Customer requests may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling. The appointments that can be scheduled are not strictly technical, but of a wider nature. i.e. visit to a bank, appointment with a new client....The appointments are displayed by technician. The steps required for a successfull use of the...
Size: 9.3 MB License: Shareware Price: $99 
Keywords: Appointment - Calendar - Call Center - Contract - Crm - Crm Software - Customer - Customer Request - Customer Service - Customer Service And Support



Skymol Communicator Live Help Software 3.0Data Added 1: May 21, 2010   
Skymol Communicator Live Help Software. Customer Service Software Customer Support Help Desk.
Skymol Communicator is a Software-as-a-Service (SaaS) customer service and live chat, live help system using Voice, Video, Text Chat communication forms through your web site. Skymol offers on-demand live chat software, help desk software for online sales and customer support. Our web-based solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without...
Size: 2.0 KB License: Shareware Price: $34.95 
Keywords: Customer Service Software - Customer Support - Help Desk - Helpdesk Software - Live Help - Live Support - Live Video Chat - Proactive Chat - Real-time Site Monitoring - Voice Chat



LiveChat 6.1.1.0Data Added 1: January 05, 2011   
LiveChat. Call Center Call Center Software Customer Service.
LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any additional software. At the same time operators have got even more functionalities: personal and automated chat invitations, web traffic monitoring and real-time visitor information are just basic features...
Size: 15.1 MB License: Comercial Price: $36 
Keywords: Call Center - Call Center Software - Customer Service - Live Chat - Live Chat Software - Live Chat Solution - Live Help - Live Help Software - Live Support - Live Support Software



StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0Data Added 1: June 21, 2007   
StromaSoft CRM Customer Service Helpdesk - Outlook Edition. Call Center Call Logging Crm.
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in...
Size: 14.3 MB License: Shareware Price: $199 
Keywords: Call Center - Call Logging - Crm - Customer Relationship Managements - Ecrm - Help Desk - Helpdesk - Incidents - Instant Messaging - Newsletter



SmarterTrack 7.0.4197Data Added 1: May 07, 2012   
SmarterTrack. Brand Communication Communications Portal.
SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency.
Size: 166.0 MB License: Freeware 
Keywords: Brand - Communication - Communications Portal - Customer Service - Helpdesk - Software Branding



Chat Interface for Operator 1.4Data Added 1: June 21, 2007   
Chat Interface for Operator. Customer Chat Customer Service Customer Service Software.
Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's...
Size: 478.7 KB License: Shareware Price: $8.99 
Keywords: Customer Chat - Customer Service - Customer Service Software - Live Assistance - Live Chat - Live Help - Live Support Chat Software - Online Chat Live Chat Software - Sales Chat - Support Chat



PacketTrap PSA 1.1Data Added 1: September 06, 2012   
PacketTrap PSA. Crm Customer Portal Customer Service.
Transform your service management into an efficient, dare we say, enjoyable process. Software should be intuitive and easy-to-use, not complicated and confusing. That's why PacketTrap has created an easy to use yet powerful interface that even your techs enjoy using. Whether you are using spreadsheets and sticky notes or clunky software, companies like yours will surely benefit from significant time savings and a dramatic increase in profitability. PacketTrap's integrated solution delivers an...
Size: 19.0 KB License: Freeware 
Keywords: Crm - Customer Portal - Customer Service - Customer Support - Employee Scheduling Software - Labor Reports - Quickbooks Integration - Service Tracking - Staff Scheduling Software - Support Software



Esco Customer Service HD 2.0Data Added 1: September 22, 2014   
Esco Customer Service HD. .
This app is one of Esco's way to reach out to their clients and give them good service. Esco Customer Service app is a proof that our company supports our clients in the best service we can give by adding features on this app from safety measures on the lab and working safely with our products to online live support. One of the main features of the Esco Customer Service app is that, it lets the users send us defect reports in a more detailed manner by taking a photo of...
Size: 117.0 MB License: Freeware 


Querybot Web Knowledgebase/FAQ 1.3Data Added 1: May 24, 2007   
Querybot Web Knowledgebase/FAQ. Autoresponder Base Crm.
Querybot's award-winning system adds a powerful knowledgebase/interactive FAQ to any website almost instantly. Querybot is your 24 by 7 customer service front line. Querybot will instantly answer repetitive customer questions while forwarding unresolved issues to you by email. The system records all questions and is designed to improve over time as new issues are addressed. Querybot can cut manual email processing by up to 80% while improving quality of service. The system also maintains...
Size: 2.9 MB License: Shareware Price: $19.95 
Keywords: Autoresponder - Base - Crm - Customer - Email - Faq - Frequent - Html - Knowledge - Knowledgebase



HelpDesk 7.0.3Data Added 1: May 05, 2012   
HelpDesk. Assign Customer Customer Service.
Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email;)....
Size: 2.7 MB License: Shareware Price: $299 
Keywords: Assign - Customer - Customer Service - Email Notification - Helpdesk - Helpdesk Utility



EEI/AGA Customer Service Conf HD 2.2Data Added 1: April 10, 2014   
EEI/AGA Customer Service Conf HD. .
The EEI/AGA Customer Service Conference and Exposition is the premiere utility industry customer service conference. Utility professionals from all levels, vice president through analyst, will be present to learn and share new ideas. This yearss theme will be The New Energy Customer.
Size: 9.8 MB License: Freeware 


Boldchat Operator Client .NET 4.80Data Added 1: June 21, 2007   
Boldchat Operator Client .NET. Chat Contact Contact Manager.
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
Size: 4.6 MB License: Freeware 
Keywords: Chat - Contact - Contact Manager - Contacts - Crm - Customer - Customers - Email - Email Management - Email Manager



Boldcenter Operator Client .NET 4.13Data Added 1: May 24, 2007   
Boldcenter Operator Client .NET. Chat Contact Contact Manager.
Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.
Size: 4.2 MB License: Freeware 
Keywords: Chat - Contact - Contact Manager - Contacts - Crm - Customer - Customers - Email - Email Management - Email Manager



Skymol Live Customer Support Software 2.0Data Added 1: October 07, 2008   
Skymol Live Customer Support Software is a new web-based customer service, customer support and live help system using Voice chat (VoIP), Video chat, Text Chat communication forms through your web site. This customer service software establishes a powerful communications interface inside a web page, creating a live real-time voice,video connection between an agent and a web site visitor. It is easy to use with no software downloads or without setting any hardware equipments (except webcams...
Size: 10.0 KB License: Shareware Price: $49.95 


SlottaTime 1 22Data Added 1: May 04, 2012   
SlottaTime. Appointment Customer Management Scheduler.
The SlottaTime Work Scheduling Application is the perfect software solution for Customer Service and Support businesses. SlottaTime is designed to serve as a scheduling system you can use to manage the staff and the equipment your business has. Features include: -Schedule and plan Customer service workloads for multiple Teams or Crews, -Calendar View of all work (Single, 5 , 7 or 10 Day views), -Manage Customers with Single or Multiple Sites...
Size: 7.6 MB License: Shareware Price: $700 
Keywords: Appointment - Customer Management - Scheduler - Service Appointment - Workload - Workload Planner



Job Log 4. 2. 2000Data Added 1: August 13, 2012   
Job Log. Customer Support Help Help Desk.
Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and...
Size: 33.4 MB License: Shareware Price: $29.95 
Keywords: Customer Support - Help - Help Desk - Job - Support - Ticket - Track - Trackit - Work Order



ProProfs Help Desk Software 1.1Data Added 1: October 14, 2018   
ProProfs Help Desk Software. Bug Tracking Software Customer Support Software Help Desk Customer Service.
A Help Desk software has revolutionized customer service industry. ProProfs Help Desk, the cloud-based help desk ticketing system is powered by collaborative email. When agents operate collaboratively, there is faster ticket resolution. A delightful customer experience is an offshoot of ticket prioritization, team commenting, and canned responses. Shared inbox feature of ProProfs Help Desk helps agents track emails from a simple e-mail-like interface. Their job becomes easy and hassle-free...
Size: 30.0 MB License: Commercial Price: $49 
Keywords: Bug Tracking Software - Customer Support Software - Help Desk Customer Service - Help Desk Software - Help Desk Ticketing Software - Issue Tracking Software - Service Desk Ticketing System



Help Desk for IIS 2.1Data Added 1: June 21, 2007   
Help Desk for IIS. Help Desk Helpdesk Support Desk.
Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as ISAPI extension for Microsoft Internet Information Services. You don't need any additional software for your customers or technicians except web browser. Open support requests via login or send an email to create a support ticket. Help Desk for IIS gives you the ability to improve productivity of your IT service team. It keeps your company...
Size: 4.1 MB License: Shareware Price: $199 
Keywords: Help Desk - Helpdesk - Support Desk - Web Based - Web-based - Web-based Help Desk - Web-based Helpdesk



123 Live Help Chat Software 5.2Data Added 1: May 22, 2010   
123 Live Help Chat Software. Customer Online Support Help Live Chat Live Chat Hosting.
123 Live Help Chat Software can show your website visitors a live agent which is just a click-away and enable your operators to live Text Chat/Video Chat with them. And Skype In Service enables your operators to call or answer visitors in text or voice messages via Skype directly with just a click of the mouse. It is secure, fast, flexible, customizable & cost-effective. It offers full function to operators online, such as auto-detect customers' details, track their footprints, chat...
Size: 29.9 MB License: Shareware Price: $299 
Keywords: Customer Online Support - Help Live Chat - Live Chat Hosting - Live Chat Support - Live Help Chat Software - Live Support Chat - Online Chat Software - Online Customer Support Software - Online Sales Software



iKode Helpdesk X 3.2Data Added 1: May 21, 2012   
iKode Helpdesk X. Customer Service Software Customer Support Software Email Management Software.
iKode Helpdesk X is a free and easy to use help desk software and email management software that will help you to ensure unmatched customer support and assistance for your clients. With iKode Helpdesk x you can set up a web based support ticket system easily for your website to deliver excellent customer service.
Size: 2.8 MB License: Shareware Price: $39.99 
Keywords: Customer Service Software - Customer Support Software - Email Management Software - Help Desk Software - Helpdesk Script - Helpdesk Software - Support Ticket System



NICE Mobile Reach Support 1.0Data Added 1: September 21, 2014   
NICE Mobile Reach Support. .
NICE Mobile Reach Customer Support allows NICE Mobile Reach customers easy communication with the customer service team via smooth transition from the app to the contact center with the context from the app. WHAT YOU CAN DO: - Open new service requests for the NICE Mobile Reach - Inquire about existing service cases HIGHLIGHTS: - Easy-to-use customer service portal for Call Recording, Quality Management and Analytics. - Efficient service process by...
Size: 3.3 MB License: Freeware 


Queuing Model Excel 2.0Data Added 1: August 09, 2007   
Queuing Model Excel. Bizpep Business Costs.
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff,...
Size: 150.9 KB License: Shareware Price: $27 
Keywords: Bizpep - Business - Costs - Customer - Excel - Flow - Line - Maximize - Minimize - Model



LiveChat 2.0Data Added 1: June 21, 2007   
Live Chat is the fastest growing communication medium for business websites. Despite the presence of e-mail, phone, and text messaging communication, people conducting business online still want to be able to reach out and talk with someone. Right now. LiveChat offers real time interaction with online shoppers, and a proven increase in sales conversions. In fact, many ecommerce websites that use Live Chat software experienced a conversion increase of up to 4 times. The reason this efficient...
Size: License: Freeware 
Keywords: Business Chat - Chat Operator - Ecommerce Chat - Live Chat Software - Live Help - Live Support - Online Customer Service - Online Customer Support - Online Help - Online Support



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