| | | EasyDesk helpdesk - 1.2.3 |
EasyDesk Helpdesk is a simple call logging utility for small helpdesks and support centres. It is designed primarily to be quick and easy to use.
A fully working trial version can be downloaded from the Download page. Registration costs just $49.0
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| More on Helpdesk |
|  | | With options to suite small, medium and large organisations, Razordesk is the tool you need to manage your company’s IT support requirements. Staff and end users alike will appreciate its intuitive web-based console. Effortlessly track “help requests” and "faults", keep people informed, get notified of changes, generate reports, maintain contractual obligations and much more. Razordesk can even produce headed itemized time sheets to accurately bill your customers effort according to... | Size: 10.3 MB License: Freeware
Keywords: Crm - Customer Support - Helpdesk - Razordesk - Support - Technical Support - Ticketing System - Trouble Ticket |
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|  | | StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters + Outlook Integration. A ticket is created for every work task from reviewing a document to taking a telephone message. The tickets have owners, types and workflow statuses. In this way the ad hoc completion of all office tasks is formalised and streamlined to increase productivity. If your company is using Post-It notes, paper or email to manage the relationship with your customer then your missing out in... | Size: 14.3 MB License: Shareware Price: $199
Keywords: Call Center - Call Logging - Crm - Customer Relationship Managements - Ecrm - Help Desk - Helpdesk - Incidents - Instant Messaging - Newsletter |
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|  | | Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more. | Size: 3.7 MB License: Shareware Price: $199
Keywords: Helpdesk Email Management |
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|  | | Provide support to all your customers by remote control. Remote Helpdesk can be started from a shortcut to a Web or file server and runs without installation. A small footprint exe only needs to be run on client computer. A single license includes unlimited clients. Features 256, 15, 16, 24, or 32-bit screen transfer, compression, 256 key AES encryption (Rijndael) of all traffic, file transfer, audio chat, remote reboot, macro functions, display remote system information, send messages to... | Size: 2.7 MB License: Shareware Price: $395
Keywords: Helpdesk - Pc Anywhere - Pc Remote Control - Remote - Remote Control - Remote Control Software - Remote Helpdesk - Support - Terminal Server - Transfer Files |
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|  | | Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies. Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise. Ensure compliance with corporate configuration standards using the... | Size: 49.2 KB License: Shareware Price: $1600
Keywords: Active Directory - Dna - Helpdesk - Helpdesk Software - Netsupport - Web Based |
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|  | | Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while... | Size: 43.7 MB License: Shareware Price: $2000
Keywords: Crm - Customer Service - Email Monitoring - Escalation - Helpdesk - Issue Tracking - Service Desk - Service Level Agreements - Sms - Trouble Tickets |
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|  | | An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making... | Size: 53.8 MB License: Shareware Price: $1500
Keywords: Crm - Customer Service - Email Monitoring - Escalation - Helpdesk - Issue Tracking - Service Desk - Service Level Agreements - Trouble Tickets |
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|  | | Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use. Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time. A customer submits a ticket (an "issue") to Jitbit Help-Desk web-application (using the web-interface or by sending an email to "email;).... | Size: 2.7 MB License: Shareware Price: $299
Keywords: Assign - Customer - Customer Service - Email Notification - Helpdesk - Helpdesk Utility |
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|  | | HelpDesk lite is a powerful, easy-to-use collaboration tool based on Lotus Notes/Domino platform. With HelpDesk lite, you'll be able to: * Submit service requests via simple forms; * Manage and monitor your requests; * Communicate with HelpDesk team quick; * Print reports on the state of your requests; * Utilize various features such as escalation, automatic notifications, sort, search through, and more. HelpDesk lite is opensource software released under GNU General Public License. The are a... | Size: 318.0 KB License: Shareware Price: $150
Keywords: Domino - Help Desk - Helpdesk - Lotus - Lotus Domino - Lotus Notes - Service Desk - Servicedesk |
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|  | | LandPark Helpdesk helps you achieve optimal technical support. Increase responsiveness by establishing your Helpdesk team. Incident resolution management extended more widely to the entire infrastructure of your company (purchase requests, consumables non-IT items, etc ...). Choose the helpdesk tool that is tailored to your needs with a rapid, low-cost implementation: Requests directly made by users / Requests made on behalf of users / Requests made by email / Automated scheduling / List of... | Size: 42.4 MB License: Shareware Price: $2911
Keywords: Free Inventory Tracking Software - Helpdesk - Inventory Tracking Software - Issue Tracking - It Asset Management |
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|  | | An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective... | Size: 22.5 MB License: Shareware Price: $200
Keywords: Crm - Customer Service - Email Monitoring - Escalation - Helpdesk - Issue Tracking - Itil - Service Desk - Service Level Agreements - Skype |
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|  | | CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are... | Size: 5.4 MB License: Freeware
Keywords: Call Center - Call Centre - Centerdesk - Centredesk - Freeware - Help Desk - Help Desk Software - Helpdesk - Helpdesk Software - Inventory |
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|  | | Ezidoits Helpdesk gives you real-time access to our Help Desk, and our trained, friendly and efficient staff. Should you have a query - whether to do with Ezidoits as an application, or in a wider computer-usage sense - this module has a Helpdesk enquiry section where you can speak to our staff, as well as a reference section for "Frequently Asked Questions". This allows you to browse through queries others have made, in case your query has already been asked and answered. ( It may be that... | Size: 558.0 KB License: Shareware Price: $26
Keywords: Advice - Assistance - Email - Help - Helpdesk - Instant - Messenger - Online - Search |
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|  | | Employ Microsoft Outlook as powerful Helpdesk-solution for customer enquiry at Offices + assistants. This additional software supports you when you at the keeping + start of the Secretary text modules for your helpdesk. One receives a preset folder structure with the typical topics that happen in customer enquiry Offices + assistants, together with suggestions for boilerplates which often can be sorted into these segments. The Secretary text phrases allow a multi-user network so that with a... | Size: 246.0 KB License: Freeware
Keywords: Customer Support - E-mail Support - Helpdesk - Helpdesk Software - Microsoft Outlook - Secretary Textmodules - Text Modules |
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|  | | Try Microsoft's Outlook as powerful Helpdesk solution for customer enquiry to Hotel- / Pensions. One receives a specified structure with the typical topics which turn up in customer enquiry Hotel- / Pensions, together with suggestions for boilerplates which normally can be expected in these helpdesk areas. The Add-in for the Reply-Butler supports you when you with construction / administration of the Hotel-text modules for the helpdesk. All text ideas already have bilingual headlines / were... | Size: 245.0 KB License: Freeware
Keywords: Customer Support - E-mail Support - Helpdesk - Helpdesk Software - Hotel Textmodules - Microsoft Outlook - Text Modules |
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|  | | Employ MS-Outlook as Helpdesk solution for customer enquiry at Mode- + Fashion companies. You will get a predefined organisational structure with the usual questions which turn up in customer enquiry Mode- + Fashion companies, accompanied by starting points for text modules that often can be sorted into these areas. All templates for text modules already have bilingual headlines + were marked with icons to find them easily. This folder structure will be used in MS-Outlook with the software... | Size: 246.0 KB License: Freeware
Keywords: Customer Support - E-mail Support - Fashion Textmodules - Helpdesk - Helpdesk Software - Microsoft Outlook - Text Modules |
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|  | | ActiveXperts HelpDesk System is a powerful, web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. ActiveXperts HelpDesk System helps you to increase customer satisfaction and reduce customer downtime. It helps you to improve response times to customers and improve accuracy of the responses to customers Keep calls organized by the use of... | Size: 4.3 MB License: Shareware Price: $1195
Keywords: Change - Foundation - Help Desk - Helpdesk - Incident - Itil - Itsmf - Management - Problem - Servicdesk |
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| | | Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers. The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was written originally as a trouble ticket system. Here are some key features of "Cerberus Helpdesk": Fetch & Retrieve: ?A Teach Cerberus to provide the best solutions... | Size: 9.0 MB License: Shareware Price: $86.5
Keywords: Built - Cerberus - Contracts - Department - Email - Helpdesk - Hours - Issues - Level - Response |
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| | | Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized. The source code with Access or MS SQL database is available. Features Requires Customer registration and email confirmation Define unlimited depth and number of categories Add unlimited Helpdesk... | Size: 520.0 KB License: Shareware Price: $749
Keywords: Awh |
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|  | | CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are... | Size: 28.5 MB License: Shareware Price: $99
Keywords: Call Center - Call Centre - Centerdesk - Centredesk - Freeware - Help Desk - Help Desk Software - Helpdesk - Helpdesk Software - Inventory |
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|  | | Easy to use helpdesk software, sensibly priced to suit all businesses. Two user licence included. Powerful HelpDesk Software:- Help Desk-99 will help you manage and control your helpdesk operation, without forcing you to change the way you work. Many of our customers have told us they looked at helpdesk software which is more than 10 times our price - but, in their words, wasn't anything like as good. Easy to set up:- You don't need an expensive on-site visit from us to install Help Desk-99.... | Size: 5.0 MB License: Shareware Price: $180
Keywords: Call Center - Call Tracking - Customer Service - Customer Support - Help Desk - Help Desk Software - Help Desk System - Helpdesk - Helpdesk Software - Helpdesk System |
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|  | | ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff... | Size: 15.4 MB License: Shareware Price: $630
Keywords: Clipper - Crm - Customer Support - Dublin - Evaluation - Free Download - Help Desk - Help-desk - Helpdesk - Ireland |
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|  | | Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and simple to use. Jitbit HelpDesk tracks and handles your customers' tickets and saves your technicians' time. FREE evaluation version has no expiration. Tight email-to-ticket integration, Multilingual,... | Size: 542.1 KB License: Demo Price: $449
Keywords: Desk - Help - Hepdesk - Issue Tracking - Knowledge Base Support - Ticket - Trouble |
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