| | | ITIL Toolkits - 2.3 |
The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requiremen
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| | | The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs. Specific guidance found in the ITSM Excellerator includes: - Process... | | Size: 2.1 MB License: Shareware Price: $149 |
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|  | | The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure... | | Size: 1.3 MB License: Shareware Price: $5.99 |
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|  | | The ITIL ExamBoost Pro is the application that will help you pass the ITIL | | Size: 1.6 MB License: Shareware Price: $1.99 |
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|  | | Are you ready to take the ITIL v3 (2011 Update) Foundations exam? Check your knowledge of the subject matter using these flashcards. Make sure you understand the concepts and how they are applied. Over 170 selected Q&A cards are included in this application. Just tap a card to flip it and check your answer. For improved learning, you can reverse the display from Question/Answer to Answer/Question. You can also shuffle the cards and change card colors. Good luck on our... | | Size: 307.2 KB License: Shareware Price: $11.99 |
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|  | | Passing the ITIL v3 Foundation exam is the first step in a long line of certifications for this UK-based Service Operation framework. Used internationally by enterprise organizations for IT Service delivery, a good foundation in ITIL is essential when dealing with businesses worldwide. This Flashcard App will help you prepare for the ITIL Foundation Exam by randomly selecting out of four different pools of over 240 questions. By the time you are ready to take the exam, this should... | | Size: 2.4 MB License: Shareware Price: $0.99 |
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|  | | Our Application ITIL V1,V2&V3 covers all following concepts ITIL Basics, IITL V2, ITIL V3, ITIL Q&A What is ITIL, ITIL Foundation Course The Service Desk, Config Management, Incident Management, Problem Management,Change Management,Release Management,ServiceLevel Management,Financial Management,Availability Management,Capacity Management,IT Service Cont Management | | Size: 11.6 MB License: Shareware Price: $17.99 |
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|  | | This app, Acronyms ITIL Plus Glossary, provides the full list of over 500 ITIL acronyms and glossary for your reference and/or to help you prepare for your ITIL certification exams. It may also be used as training material. ITIL (IT Infrastructure Library) is the international standard for IT Service Management all over the world. Features: * Search from over 500 ITIL acronyms and glossary, using the easy-to-use search function bar. * Navigate easily through the... | | Size: 3.0 MB License: Shareware Price: $0.99 |
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|  | | Appen "ITIL ordlistan" har producerats av BiTA Service Management AB baserat pà den ordlista ("ITIL | | Size: 409.6 KB License: Freeware |
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|  | | ITIL V3 Foundation - EXAMS ************************************ Price drop until 01/01/2012! Download it today! ************************************ Get ready for ITIL V3 EX0-101 exam today!!! Spending more than $100.00 on a ITIL test and afraid of not passing it? No more! Try our ITIL V3 Exam app now. It's cheaper than other apps and it is constantly being updated with new exams. MyExams - ITIL V3 is the ultimate app allowing... | | Size: 2.3 MB License: Shareware Price: $2.99 |
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| | | The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on... | Size: 39.2 MB License: Shareware Price: $149
Keywords: Cmdb - Configuration Management - It - Itil - Itsm - Mof - Ola - Service Catalog - Service Level Agreement - Service Management |
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| | | The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews -... | | Size: 2.7 MB License: Shareware Price: $149 |
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|  | | Ayehu is the leading provider of IT Process Automation and IT Automation Solutions. eyeShare, the company's product Empowers IT managers to resolve complex problems quickly by automating resolution processes, tasks and ITIL procedures. Features: * Gain Full Control: Design, integrate and initiate automated tasks across systems, applications and services silos. * Automate Standards-Based Workflows: Execute full Runbook Automation to replace complex, manual IT tasks. * Reuse... | Size: 122.7 MB License: Freeware
Keywords: Incident Management - It Automation - It Operation Process Automation Software - It Process Automation - Run Book Automation |
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|  | | ChangeGear Express - Change Edition is an easy-to-use and simple-to-deploy change management solution. ChangeGear's workflow is based on IT Infrastructure Library (ITIL) out of the box to reinforce best practices in your IT process. ChangeGear routes each Request for Change (RFC) through its entire lifecycle including: request, screen, authorize, implement, release, and review. You can also create customizable notifications and reports to ensure that proper approvals are taking place and... | Size: 224.6 MB License: Freeware
Keywords: Change Gear - Change Management - Changegear - Help Desk - Incident Management - Itil - Itsm - Problem Management - Service Desk - Sunview |
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|  | | .Biz ITSM / ITIL Suite of Applications is a powerful solution designed for IT Service Management. It provides easy installation, out-of-the-box functionality and is roll-out ready, as well as the Source Code to truly secure your investment. From running a small Help Desk to managing Enterprise Infrastructure, the application represents the scalable, reliable, customizable, full featured solution for you, Successfully competes with Remedy/BMC,Service Desk, HEAT, Track-IT! and others. | Size: 42.9 MB License: Freeware
Keywords: Asset Management - Change Management - Help Desk - Incident Management - It Service Management - Itsm - Service Request |
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| | | Integria ITIL Management System is a new way of understanding and manage organizations: Projects, Knowledge Base, Incident tracking, and Inventory. All tracking could be reviewed and modified by a flexible profile system, using the web interface. | | Size: 14.7 MB License: Freeware |
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|  | | IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT | | Size: 3.7 MB License: Freeware |
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|  | | SysAid homepage is a dynamic and highly intuitive free software solution for small to medium-sized organizations. It provides extensive Help Desk, Asset Management, Monitoring, Reports & Analysis, Knowledge Base, Live Chat, Password Services, IT Benchmarking, and Calendar applications in a simple, attractive and easy-to-use package. A free mobile application allows you manage your help desk and assets from your iPhone, BlackBerry, Android, and Windows Phone 7. The software comes with... | Size: 147.5 MB License: Freeware
Keywords: Asset Management - Chat - Cmdb - Help Desk - It Benchmark - Itil - Monitoring - Password Reset - Remote Access - Remote Control |
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|  | | Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: A· Problem Management and Incident Management A· Change Management A· Knowledge Management A· Dashboards for real time Tactical Management A· Configuration Management A· Service Level Agreements (SLA`s) A· Asset Management including License Compliance A· 45 Day Unconditional Money Back Guarantee | Size: 129.3 MB License: Shareware Price: $4995
Keywords: Help Desk - Help Desk Software - Helpdesk - Internal Help Desk - It Support - It Support Desk - Support Desk - Tech Support |
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| | | IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool. iTop also offers mass import tools and web services to integrate with your IT Fully configurable CMDB HelpDesk and Incident Management Service and Contract Management Change Management Configuration Management Automatic SLA management Automatic impact... | | Size: 5.8 MB License: Freeware |
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| | | ITIL Rules Based Configuration Management Database. An OpenSource initiative to develop a complete CMDB for all. This will include a software package to harness a many to many concept for database administration, data extraction and reporting mechinisms. GNU General Public License (GPL) | | Size: 0 License: Freeware |
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| | | minITIL is an open source implementation intended to create a solid framework for building applications needed in real life deployments of Information Technology services based on ITIL framework. GNU General Public License (GPL) | | Size: 0 License: Freeware |
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| | | An open source ITIL-compliant configuration management database and content management system. The application is written in PHP and obstructive JavaScript (AJAX). GNU General Public License (GPL) | | Size: 0 License: Freeware |
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| | | a Service Knowledge Management System according to ITIL best practices, based on a CMDB, controlled by workflow GNU General Public License (GPL) | | Size: 0 License: Freeware |
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|  | | EyesOfNetwork is free and is designed to allow easy implementation of a library process (ITIL). It simply shows information, raises alerts when there is trouble, helps the team to solve it, and very easily provides SLA reports in an editable format. GNU General Public License (GPL) | | Size: 0 License: Freeware |
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|  | | This application was originally written by Vanderbilt University as an ITIL based implementation of Change Management. It is a stand alone application written in PHP with a MySQL database backend. Calendar view of changes Email confirmation of change requests with iCal integration Twitter/Email feeds of status updates to changes (start, complete, rollback) Automated generation of agenda for Change Advisory Board meetings Smartphone support for Virtual... | | Size: 0 License: Freeware |
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|  | | The IT Training Zone missing word game is an ITIL study and exam aid which helps you learn and remember key ITIL concepts for your exams. The game is based on the official ITIL glossary. With 209 puzzles, it's an easy way to test your ITIL knowledge. And when you complete them all - see if you can beat your previous high score. | | Size: 7.0 MB License: Freeware |
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|  | | A cloud-based IT help desk built on the Force.com platform that provides out-of-the-box ITIL incident management, Self Service, and inventory management processes for your IT help desk. This application provides Self Service access to BMC Remedyforce to review Frequently Asked Questions (FAQs), submit requests, and check the status of requests. | | Size: 1.4 MB License: Freeware |
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